Healthcare Administrative Analyst

ICBD • Lauderdale Lakes, FL

3h • Onsite

About The Position

Exact Billing Solutions (EBS) is a unique team of revenue cycle management professionals specializing in the substance use disorder, mental health, and autism care fields of healthcare services. They possess extensive industry knowledge, a deep understanding of market challenges, and a reputation for innovation, utilizing a proprietary billing process to support partner healthcare companies. EBS is poised for exponential growth and is building out its teams to support global operations expansion. Part of the ICBD family office portfolio, EBS combines entrepreneurial speed with the financial discipline of a self-funded, founder-led organization. The company was launched to address the persistent challenge of billing and insurance administration on providers, aiming to remove obstacles, accelerate cash flow, and deliver peace of mind to clients. EBS contributes to the success of the broader ICBD family office ecosystem and benefits from recognition awarded to other portfolio companies, including Inc. 5000 (2024) and EY Entrepreneur Of The Year® U.S. Overall. The Healthcare Administrative Analyst is responsible for providing clerical, administrative, and data-entry support to the Utilization Review (UR) and Single Case Agreement (SCA) departments. This position floats between both departments as directed, performing established processes and assigned tasks or special projects to support daily operational workflow and efficiency under the direction of department leadership. The role requires following defined procedures, established workflows, and departmental guidelines, including verifying, uploading, and maintaining accurate documentation, scheduling peer reviews or calls, contacting insurance companies for determinations, and updating data and system entries. Overall, the role requires considerable independence, initiative, and a thorough understanding of departmental policies and procedures, but does not involve setting policy, negotiating terms, making binding decisions, or exercising discretionary authority.

Requirements

• High-school diploma or equivalent.
• Strong working knowledge of Microsoft Excel required.
• Ability to learn and use internal proprietary systems.
• Strong attention to detail and ability to follow standardized procedures.
• Ability to manage assigned tasks, deadlines, and workload under supervision.
• Willingness to submit to drug and background screenings.

Nice To Haves

• Two years of clerical experience, including one year in a position requiring familiarity with medical terminology and recordkeeping systems

Responsibilities

• Perform clerical and administrative support tasks for the UR and SCA departments.
• Enter, update, and maintain data in internal proprietary systems, logs, trackers, and electronic files.
• Prepare, verify, organize, and/or upload documentation according to established procedures.
• Update tickets, records, and files to ensure completeness and accuracy.
• Enter and update authorization and determination information as provided by payors or staff members and leadership.
• Conduct determination status checks by contacting payors pursuant to established processes, accessing payor portals to retrieve determination information, etc.
• Record determination outcomes accurately without interpretation or decision-making authority.
• Monitor ticket queues and aging reports to identify items requiring follow up per established guidelines.
• Escalate unresolved or out of scope issues to management or leadership as directed.
• Update and maintain SCA tickets, files, excel, and other tracking tools.
• Assist with in-network vetting tasks by gathering, entering, and organizing information as instructed.
• Enter, update, and clean temporary authorization codes, effective dates, and/or rates as provided by management or other leadership as directed.
• Support other recurring SCA administrative and priority projects.
• Verify dates, codes, rates, and required fields are completed according to established processes, policies and standards.
• Correct identified clerical errors within scope and escalate discrepancies as required.
• Perform routine quality checks for accuracy, completeness, and consistency of entered data.
• Work within proprietary internal systems used by both UR and SCA departments following training and written instructions.
• Use Microsoft Excel regularly for tracking, sorting, pivoting, filtering, and updating departmental data.
• Maintain organized electronic records in accordance with company policy.
• Complete administrative tasks and special projects as assigned by Managers or the VP of Operations of either department, following provided instructions and deadlines.

Benefits

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long-term disability, and life insurance.
• Generous 401(k) with up to 6% employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees