Healthcare Access Supervisor

Ocean Beach Hospital and Medical Clinics•Ilwaco, WA

About The Position

The Healthcare Access Supervisor supports the day-to-day operations of the Healthcare Access Department, including hospital registration, clinic reception, insurance verification, and patient intake workflows across Ocean Beach Health locations. This position provides frontline leadership, staff support, and workflow oversight to ensure consistent service standards, accurate patient information, and an efficient, patient-centered experience. The Supervisor regularly travels to clinic sites to provide onsite coaching, ensure aligned processes, and support staff needs. This role works closely with the Healthcare Access Manager to implement departmental goals, maintain quality standards, and ensure smooth clinic operations.

Requirements

High school diploma or equivalent required; associate degree preferred.
Minimum of 2 years' experience in healthcare registration, scheduling, or clinic reception; previous lead or supervisory experience preferred.
Speak, write, and understand English.
Ability to calculate basic figures and percentages; intermediate math preferred.
Positive attitude, adaptability, active listening, conflict resolution, and strong customer-service focus.
Ability to identify issues, gather information, and appropriately escalate to the Healthcare Access Manager.
Supports a cooperative team environment; contributes to shared goals; provides constructive feedback.
Reliable, organized, and timely; follows through on commitments.
Maintains composure, confidentiality, and respect; represents OBH standards and values.
Proficient in EMR systems, scheduling platforms, basic office equipment, and Microsoft Office.

Nice To Haves

Registered Healthcare Access Representative certification preferred or willingness to obtain within 1 year.

Responsibilities

Provide daily oversight of front-desk and registration workflows to maintain smooth patient flow and consistent standards across all OBH locations.
Monitor staffing levels, daily assignments, and break coverage; communicate changes or concerns promptly to the Healthcare Access Manager.
Serve as an onsite resource at clinic locations on a rotating or scheduled basis, offering support, training, and problem solving.
Assist with escalated patient issues, service complaints, and workflow barriers, ensuring timely resolution.
Perform registration and reception duties as needed to support coverage.
Provide onboarding, hands-on training, and workflow reinforcement for new and existing staff.
Offer routine coaching and informal feedback; elevate performance or behavioral concerns to the Manager.
Support competency checks and skill development initiatives.
Promote a positive, team-oriented front-desk culture.
Ensure staff follow established policies, procedures, and standardized workflows for registration, insurance verification, screening, and phone protocols.
Monitor accuracy of patient demographic and insurance data; reinforce quality expectations.
Assist the Manager in identifying areas for process improvement and implementing updated practices.
Encourage adherence to state, federal, and payer requirements in collaboration with the Healthcare Access Manager.
Serve as a communication link between staff and the Healthcare Access Manager, ensuring concerns, suggestions, and operational updates are shared promptly.
Collaborate with clinic leadership, providers, ancillary departments, and revenue cycle teams to ensure a seamless patient experience.
Promote consistent messaging, expectations, and workflows across all clinic reception areas.
Assist in reviewing timecards for accuracy and ensuring staff signoffs are completed timely.
Help coordinate schedules, shift changes, and coverage adjustments, escalating complex needs to the Manager.
Support reporting, audits, and data collection as requested.
Participate in departmental meetings, training, and performance improvement activities.
Travel regularly between OBH clinics to provide in-person support, training, and workflow reinforcement.
Maintain organized work environments and uphold OBH mission, vision, and values.
Perform additional duties as assigned.
Complete mandatory annual training.
Maintain patient confidentiality at all times.
Report to work as scheduled; wear identification while on duty.
Follow safety, infection control, and organizational policies.
Participate in quality improvement initiatives.
Maintain compliance with all federal, state, and local regulations.
Represent OBH professionally and positively.