Health Unit Coordinator

Banner Health

1d•Onsite

About The Position

At Banner MD Anderson, patients experience customized, comprehensive and compassionate cancer care. The team travels through the cancer journey with patients, supporting their unique medical and personal needs every step of the way. Patient care is most effective when it’s truly collaborative, with an evidence-based, multidisciplinary approach bringing together physicians from all cancer specialties. As a Health Unit Coordinator, your role is essential as you are often first point of contact as patients check-in for their appointments. You'll work collectively with a dedicated group of healthcare professionals to ensure patients have a positive experience. This position involves a high volume of patients, so it is a perfect opportunity to apply your great customer service and critical thinking skills to make patients and visitors feel welcomed. A career with this team is a great opportunity if you are just starting out or have many years of experience. The schedule is Monday - Friday, 40 hours per week, with flexibility to work between 7am-4:30pm. The role is based at Banner Gateway Medical Center, a state-of-the-art hospital with innovative technology and exceptional opportunities for growth and development. Banner Gateway Medical Center offers 286 private rooms, 13 operating suites, a 46-bed emergency department and shares a campus with the Banner MD Anderson Cancer Center. Key specialties include oncology, obstetrics, bariatric surgery, emergency and other services. Banner MD Anderson Cancer Center provides world-class care for oncology patients, both inpatient and outpatient, and has brought leading oncology programs to the Banner Gateway campus including designation as a Stem Cell Transplant Center of Excellence and comprehensive Head & Neck cancer care. Its capabilities include five linear accelerator vaults, a brachytherapy vault, an advanced diagnostic imaging suite with PET/CT scan, more than 70 infusion bays, and a cryopreservation lab. The inpatient medical oncology unit also incorporates a program that utilizes the electronic surveillance partnership in caring for the patient, where remote nurses have the ability to interact with patients via two-way audio-video to assist the bedside nurse with patient care. This position is responsible for a variety of administrative support functions and customer service for an assigned patient care area which promote an organized, efficient delivery of care to patients. The position facilitates communication between physicians, nurses and physicians, calls in Consults and acts as a liaison with all other internal departments and external contacts. The incumbent works under local supervision and has responsibility for the assigned unit only, in a fast-paced, sometimes stressful environment with a strong focus on customer service. They interact with other health unit secretaries and other staff at all levels throughout the facility, as well as patients, families, physicians, unit staff, case managers, patient service staff and medical records staff, and a wide variety of external customers.

Requirements

High school diploma/GED or equivalent working knowledge.
Skills and abilities typically attained with 1 year of medical clerical experience; preferably in a hospital or physician office setting, or prior experience in customer service.
Excellent organizational skills.
Effective human relations and communication skills.
Working knowledge of medical terminology.
Computer literacy.
Knowledge of commonly used office software.
Keyboarding skills.
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral or BUMG, BUMCT in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
An Arizona Criminal History Affidavit must be signed upon hire (for specific behavioral health settings).
Employees working at BUMCS in a Behavioral Health clinical setting must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Nice To Haves

Successful completion of an approved unit secretary program.
BLS certification.
Additional related education and/or experience.

Responsibilities

Performs receptionist/clerical duties to support overall operating efficiency and effective flow of communication and information throughout the department.
Participates in the resolution of customer problems or collects necessary data and follows through to appropriate person for problem resolution.
Processes patient admissions, records bed assignments in system, makes face sheets and prints patient labels upon admission.
Orders outside records from other facilities and Physician’s offices.
Maintains a complete patient record with admission, transfer, and discharge information, progress notes, and consent forms.
Ensures that all reports and chart forms are scanned or filed into the patient’s record.
Ensures that charting forms are labeled and accessible if they are needed.
Maintains adequate supplies of frequently used, patient education materials.
May be responsible for QC/validations.
Enters pending discharges into the system.
Coordinates patient appointments for procedures and treatments that may be required prior to timely discharge.
Processes patient discharges.
Maintains adequate levels of office, dietary, and medical supplies and completes requisition forms when supplies need to be ordered.
Reconciles supply order upon delivery.
Monitors and tracks the use and whereabouts of electronic equipment such as patient ID scanners and lap top computers.
Ensures that all are accounted for and in working order.