Unit Coordinator-PerDiem-ICU

Kingman Healthcare•Kingman, AZ

1d•Onsite

About The Position

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision to be among the kindest, highest quality health systems in the country. This includes adhering to KHI’s Behavioral Expectations Agreement and Social Media Guidelines, supporting KHI’s Mission, Vision, and values, promoting a positive image, acting as a role model, maintaining patient and staff confidentiality, and exhibiting a professional appearance and manner. The role supports a healthy work environment through skilled communication, true collaboration, effective decision making, appropriate staffing, and meaningful recognition, ensuring all care is provided with kindness and compassion. The Health Unit Coordinator facilitates daily unit operations by performing receptionist activities and clerical duties required to coordinate patient care. They represent KHI and the nursing unit by providing prompt, polished customer service and acting as a resource for patients, families, staff, and physicians.

Requirements

BLS certification through the American Heart Association or American Red Cross
Familiarity with computers, office equipment and medical terminology
Strong customer service skills, along with the ability to proactively anticipate and respond to needs of clinical staff, establishing and prioritizing multiple demands simultaneously
Ability to communicate effectively with a diverse group of individuals and to defuse situations in order to promote a positive patient care environment
Demonstrates critical thinking, creative problem solving, organizational skills, priority setting, utilization of appropriate lines of authority, and responsiveness to crisis situations

Nice To Haves

High School graduate or equivalent; or Higher level of education; or A minimum of 1 year of work experience
NAHUC certification desirable
Previous experience working in a healthcare or customer service setting preferred
Successful completion of medical terminology course preferred

Responsibilities

Facilitate daily unit operations by performing receptionist activities and the clerical duties required to coordinate patient care
Represent KHI and the nursing unit by providing prompt, polished customer service and acting as a resource for patients, families, staff and physicians
Initiate discharge folders, patient portal information, and patient information code card upon admission (for all inpatient units)
Assess unit environment, observant of opportunities where attention is needed by hospital or nursing staff
Survey patient rooms daily for the presence of suction and oxygen
Assess high risk readmission patients ensure nursing staff are aware of the steps necessary for compliance
Coordinate patients’ daily schedule (i.e. tests, exams, x-rays procedures, discharge appointments, transportation, and follow up appointments)
Accountable to maintain and organize patient medical record, perform 24-hour “chart checks” and ensure orders and consults have not been missed or incorrectly entered
Use the electronic medical record for data entry and for the monitoring of accuracy and missing information
Monitor Service Provider Workspace hourly (at minimum) to ensure stat physician orders and unacknowledged orders are communicated to nursing staff
Ensure all “readmission risk” patients are acknowledged in the Service Provider Workspace and have their Post Hospital Care Clinic follow up appointment made as well as documented on their discharge instructions
Receive and record only emergent verbal and telephone orders from the medical staff for diagnostic laboratory non-invasive radiology tests and nutrition services
Proficiently utilize office equipment including phone, computer, fax, Vocera, printers, copier, scanner, etc.
Complete requisition forms for clerical, office, dietary and medical supplies to ensure adequate levels are maintained
Reconcile supply order with the delivery of supplies
Maintain cost-effective supply levels and processes supply requests
Under the direction of a registered nurse (RN), provide continuous visual and proximal contact with the patient(s), including but not limited to in-room observation, provision of basic comfort services, maintaining a safe environment, accompanying patient during transportation for tests/procedures, and documentation on appropriate forms
Utilize interventions identified in training to support the maintenance of a safe, therapeutic environment with a focus on the prevention of self-harm and/or injury
Using the appropriate resources and processes, notify clinical staff of any change in patient status or appearance
Complete and stay up to date on mobility training including all Health Stream modules and any other training/orientation as assigned
Always stay with the patient, even in the event of an emergency
Maintain timely, accurate documentation regarding patient behaviors and actions
Comply with all Federal, State, organizational, and departmental policies and procedures
In compliance with training, policy, and procedure, assist with responding to the needs of patients promptly, including politely answering call lights and requesting assistance of appropriate staff
Considerately inform patient or family if nursing staff is unavailable; work to quickly locate and alert nursing staff to requests or needs of patients
Maintain positive image of the nursing staff by exhibiting teamwork and “managing up” nursing staff and physicians
Perform room orientation and instruct communication board usage to newly admitted or transferred patients (for all inpatient units)
Maintain patient/family education information/brochures
Use discretion in communicating confidential patient information
Distribute water, blankets, pillows, etc. (as needed)
Provide constant one-on-one observation to patients who are confused, at risk for causing injury to themselves or others, or exhibit behavior that is unpredictable or difficult to manage
Setting up trays; assisting with feeding patients
Lifting and assisting patients out of bed and walking as needed
Respect Patient Rights, privacy and dignity as much as can be safely accommodated
Establish and maintain rapport with physicians, welcoming and orienting new physicians to the unit as necessary
Introduce physician to new nursing staff
Assist physicians with CPOE, troubleshooting issues as necessary
Manage physician consultations and charts accordingly
Serve as a liaison between physician and nurse, when needed for communication
Demonstrate competence with operating video monitor equipment by managing the video monitor (including audio component), display of rooms, adding and deleting beds monitored; is aware of actions for video monitor Downtime
Receives report on video patient assignment from nurse
Stays at the monitor at all times, reports changes in patient’s behavior/status to nurse
Documents and signs “Record and Video Monitoring form” (verbal reminders, staff interventions, # of fall alerts)
Identifies the behaviors that may precipitate a fall; is aware of the proper steps to take if patient is not seen on the video monitor