Health Unit Coordinator

Fairview Health Services • Burnsville, MN

4h • Onsite

About The Position

The Health Unit Coordinator serves as the primary receptionist and concierge for the unit, creating the initial impression for patients and visitors from welcome to check-in and check-out. This role involves close interaction with patients, families, physicians, and the multidisciplinary team, ensuring an exceptional patient experience through effective customer service, problem-solving, and communication. The coordinator performs various clerical functions, including managing patient charts, coordinating data flow, and providing general hospital information and directions.

Requirements

• 1 year of experience
• Ability to deliver excellent customer service in a fast paced environment
• Effective communication skills
• Ability to prioritize and multi-task
• Understands medical terminology
• Skills in keyboarding, computer/PC, printer, copier, paging and multi-line telephone

Nice To Haves

• High School or equivalent
• 2 years customer service experience
• Previous HUC, administrative or hospitality industry experience

Responsibilities

• Ensures exceptional patient & guest experience is achieved
• Greets patients, visitors, physicians and other hospital personnel in a professional and positive manner using ADIET skills
• Answers patient intercoms/call light promptly and relays requests in a timely manner
• Answers phones promptly and courteously
• Listens to and anticipates the customer’s needs
• Protects confidentiality of protected health information while working in a highly visible environment
• Orders patient meals per patient procedure daily
• Coordinates activities of unit to support patient care staff
• Demonstrates the ability to perform multiple, simultaneous tasks in an environment faced with interruptions
• Orders and maintains adequate stock of office supplies
• Performs telephone message taking and directs communication in a timely fashion
• Effectively uses communication systems for both routine and emergency transactions
• Maintains unit information sources such as daily census sheets, brainboards, diet sheets, and schedules in a confidential manner
• Interacts with other health care team members, patients and public in a prompt and courteous manner
• Maintains order and cleanliness within the nursing station desk and supply areas
• Works collaboratively with charge nurse to coordinate scheduling of tests, patient events, lab work and other department procedures
• Works collaboratively with all nursing staff team members
• Uses time efficiently and actively participates in productivity of department
• Manages medical record and data flow within the unit to support safe patient care processes
• Maintains medical records for all patients
• Prepares medical records with applicable forms
• Requests/obtains medical report information as necessary
• Processes patient charts including admissions, transfers and discharges
• Maintains confidentiality of all information by sharing information only with those who need to know
• Uses computer systems to accurately and safely track patient information
• Fulfills physician orders
• Orders necessary equipment and services, within scope
• Checks orders for accuracy
• Communicates order changes needed to health care provider

Benefits

• medical plans
• dental plans
• vision plans
• life insurance
• short-term and long-term disability insurance
• PTO and Sick and Safe Time
• tuition reimbursement
• retirement
• early access to earned wages

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees