Health Unit Coordinator - H2 ICU

Trinity Health • Grand Rapids, MI

9d

About The Position

Position Purpose Provides a welcoming and resourceful presence as the first contact for patients, families, friends and visitors. This is a highly visible position and requires a professional presence. Provides outstanding communication and problem solving skills, serves as a key team member in coordinating workflow, data and communications for the department. Involved in patient flow management, patient data and order entry, charge capture and revenue management, low level troubleshooting for computer devices, and providing patients, physicians, and other customers with a “Something More” experience What you will do: Providing strong customer service to patients, families, visitors and colleagues in a professional and helpful manner. Assists with unit flow coordination (answering phones, call lights, all administrative assignments related to patient care/unit operations). Understands and proficiently uses all computer programs. Medical record and data management . Troubleshoots low level computer issues and coordinators with appropriate departments as needed for assistance.

Requirements

• High School diploma or equivalent.
• Knowledge of medical terminology.
• Strong customer service and interpersonal skills.
• Ability to manage interruptions while maintaining excellent customer focus.
• Well developed communication skills, both written and oral.

Nice To Haves

• One year of college course or higher level training preferred.
• Health Unit Coordinator Certification preferred.

Responsibilities

• Providing strong customer service to patients, families, visitors and colleagues in a professional and helpful manner.
• Assists with unit flow coordination (answering phones, call lights, all administrative assignments related to patient care/unit operations).
• Understands and proficiently uses all computer programs.
• Medical record and data management .
• Troubleshoots low level computer issues and coordinators with appropriate departments as needed for assistance.

Benefits

• Magnet designated facility with active shared decision making councils. We continuously strive to improve outcomes and provide exceptional experiences for our patients, staff, and community.
• Comprehensive benefit packages available including medical, dental, vision, paid time off, 403B and education assistance.
• We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
• We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners.
• Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.
• We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
• Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees