Health Unit Coordinator - Pediatric ICU

Cleveland Clinic

1d • Onsite

About The Position

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. The 25-bed M43/M53 Pediatric Intensive Care Unit (PICU) provides medical/surgical, transplant-related, congenital heart and chemotherapy services to children of all ages. As Health Unit Coordinator (HUC), you will offer unparalleled customer service to patients, visitors and employees to enhance the Cleveland Clinic experience. Using your administrative and clerical skills, you will ensure efficient operational flow of the department, allowing your fellow caregivers to continue providing optimal patient care. A caregiver in this position works full-time| 3:00pm—11:30pm| every other weekend and 1 summer 1 winter holiday| this role float to other departments. A caregiver who excels in this role will: Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients. Respond to patient call lights and make rounds. Assist with processing patient admissions, transfers and discharges. Assist patients and families with wayfinding and direct them to available resources. Assemble and maintain patient medical records and other documents related to patient care. Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

Requirements

• High School Diploma or GED
• One year of experience in a customer service-related role
• Experience with typing, computer training or equivalent

Nice To Haves

• College Degree
• Microsoft Office experience

Responsibilities

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
• Respond to patient call lights and make rounds.
• Assist with processing patient admissions, transfers and discharges.
• Assist patients and families with wayfinding and direct them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED