Health Unit Coordinator

Oregon Health & Science University•Portland, OR

4d•Onsite

About The Position

The Health Unit Coordinator (HUC) is part of the health care team and utilizes her/his knowledge and skills to support and enhance safety, patient experience, communications, and efficiency on nursing units. The HUC, under the direct supervision of the Nurse Manager or Charge Nurse, performs general non-clinical duties and specific services necessary to expedite the efficient functioning of the nursing unit consistent with the philosophy, goals, policies and procedures in the nursing department and OHSU. Function/Duties of Position SAFETY & PATIENT EXPERIENCE - Act to promote a safe environment and Patient and Family Centered Care across the continuum to promote service excellence to foster exceptional experiences for our patients Greet and screen visitors Update whiteboards and call boards Maintain census in Epic Conduct safety/environment of care surveillance Label medication bins Post Fall Risk and Isolation signs Print wrist bands Manage telemetry boxes Facilitate patient and family experiences Orient to unit and visitor policies Assist with communications between patient/family and healthcare team members Provide way finding Activate MyChart (as requested) Answer and triage call lights Track patient belongings Make post-discharge follow-up appointments (as requested) Support patient and family centered care across the continuum through Service Excellence COMMUNICATIONS & OPERATIONS - Support operations necessary to meet the needs of the unit. Communicate in a respectful, caring and non-judgmental manner. Facilitate unit communications Answer phones Assist with paging Make nurse-call assignments Manage Vocera wireless communication devices Schedule VIP (hospital transport) requests Assemble/disassemble charts Report and track equipment requiring maintenance Order and stock office supplies Send/receive materials in P-tube Place Equipment Pool orders Reconcile Epic downtime entries (census) Fax written orders (as requested) RESOURCE - Serve as a resource to the unit to expedite the efficient functioning of the unit. Request and track ITG/Facilities work orders Make staffing calls at the direction of Charge Nurse or Manager Resolve printer malfunctions Print trip-tiks Maintain employee phone list (as requested) Create, print, and distribute flyers Deliver mail Other duties as assigned Demonstrate performance consistent with Departmental, Divisional and Organizational expectations and core competencies Maintain confidentiality and privacy of patient information Prioritize HUC responsibilities and seek consultation when needed Perform area specific skills and follow established protocols Demonstrate fiscal accountability and the effective use of resources. Assume responsibility for professional / job related development, knowledge of advances in technology, use of new equipment and appropriate application of hospital systems; maintain knowledge base essential to the role of Health Unit Coordinator

Requirements

High school diploma or equivalent.
One year of clerical experience in a health care environment or equivalent combination of experience and training that would provide the knowledge and skills listed below.
Basic knowledge of medical terminology, abbreviations and symbols.
Ability to read, write and speak fluent English.
Basic math skills.
Demonstrated computer skills
Demonstrated customer service skills
Ability to prioritize and multi-task.
Ability to perform the job duties with or without accommodation.

Nice To Haves

Previous hospital or clerical experience
Customer service related experience
National Health Unit Coordinator certification

Responsibilities

Act to promote a safe environment and Patient and Family Centered Care across the continuum to promote service excellence to foster exceptional experiences for our patients
Greet and screen visitors
Update whiteboards and call boards
Maintain census in Epic
Conduct safety/environment of care surveillance
Label medication bins
Post Fall Risk and Isolation signs
Print wrist bands
Manage telemetry boxes
Facilitate patient and family experiences
Orient to unit and visitor policies
Assist with communications between patient/family and healthcare team members
Provide way finding
Activate MyChart (as requested)
Answer and triage call lights
Track patient belongings
Make post-discharge follow-up appointments (as requested)
Support patient and family centered care across the continuum through Service Excellence
Support operations necessary to meet the needs of the unit.
Communicate in a respectful, caring and non-judgmental manner.
Facilitate unit communications
Answer phones
Assist with paging
Make nurse-call assignments
Manage Vocera wireless communication devices
Schedule VIP (hospital transport) requests
Assemble/disassemble charts
Report and track equipment requiring maintenance
Order and stock office supplies
Send/receive materials in P-tube
Place Equipment Pool orders
Reconcile Epic downtime entries (census)
Fax written orders (as requested)
Request and track ITG/Facilities work orders
Make staffing calls at the direction of Charge Nurse or Manager
Resolve printer malfunctions
Print trip-tiks
Maintain employee phone list (as requested)
Create, print, and distribute flyers
Deliver mail
Other duties as assigned
Demonstrate performance consistent with Departmental, Divisional and Organizational expectations and core competencies
Maintain confidentiality and privacy of patient information
Prioritize HUC responsibilities and seek consultation when needed
Perform area specific skills and follow established protocols
Demonstrate fiscal accountability and the effective use of resources.
Assume responsibility for professional / job related development, knowledge of advances in technology, use of new equipment and appropriate application of hospital systems; maintain knowledge base essential to the role of Health Unit Coordinator