Health Unit Coordinator - ICU

Cleveland Clinic • Warrensville Heights, OH

2d • Onsite

About The Position

Join Cleveland Clinic’s South Pointe Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This community-based teaching hospital is a prominent figure in the communities in and around Cuyahoga County known for its quality patient-centered care and active participation in community programs, events, and volunteer activities. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. The 16-bed Intensive Care Unit (ICU) at South Pointe Hospital treats patients suffering from various conditions that require advanced medical, surgical and cardiac care. As a Health Unit Coordinator (HUC) in the ICU, you will offer unparalleled customer service to patients, families and visitors to enhance the Cleveland Clinic experience. Using your administrative and clerical skills, you will ensure efficient operational flow of the department, allowing your fellow caregivers to continue providing optimal patient care. A caregiver in this position works days from 7:00AM – 3:30PM, every other weekend and holiday requirement.

Requirements

• High School Diploma or GED
• One year of experience in a customer service-related role
• Experience with typing, computer training or equivalent coursework
• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires frequent data entry, standing and walking for extensive periods of time.
• Requires normal or corrected speech, hearing and vision.
• Requires some exposure to communicable disease or body fluids.
• Follows standard precautions using personal protective equipment as required.

Nice To Haves

• College degree
• Microsoft Office experience

Responsibilities

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
• Respond to patient call lights and make rounds.
• Communicate and facilitate communication with patients, families, other departments and health care team members regarding patient care.
• Assist with processing patient admissions, transfers and discharges.
• Assist patients and families with wayfinding and direct them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees