Health Unit Coordinator – Emergency Department

Cleveland Clinic • Lakewood, OH

3d • Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join Cleveland Clinic's Lakewood Family Health Center and become a part of one of the most respected healthcare organizations in the world. Lakewood Family Health Center has been providing top-quality patient care and a wide variety of specialties to the communities in and around Lakewood since opening in the summer of 2018. Lakewood Family Health Center also offers multiple specialty centers, such as a Center for Family Medicine, Center for LGBTQ+ Care, Emergency Department and more. Seconds count in an emergency and people count on Lakewood Family Health Center’s Emergency Department to provide high quality, compassionate care. Lakewood Family Health Center’s Emergency Department is open 24/7 for infants through adults with 20 treatment rooms and convenient access to an outpatient laboratory, radiology services and outpatient family health center services. The Emergency Department is a wonderful place for someone who wants to work with diverse populations of patients and develop a wide skillset treating a variety of medical problems. As Health Unit Coordinator (HUC), you will offer unparalleled customer service to patients, families and visitors to enhance the Cleveland Clinic experience. Using your administrative and clerical skills, you will ensure an efficient operational flow of the department, allowing your fellow caregivers to continue providing optimal patient care. A caregiver in this position works rotating day/night shifts from 9:00 a.m. – 9:30 p.m. and 9:00 p.m. – 9:30 a.m. with every other weekend and holiday requirements.

Requirements

• High School Diploma or GED
• One year of experience in a customer service-related role
• Experience with typing, computer training or equivalent coursework
• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires frequent data entry, standing and walking for extensive periods of time.
• Requires normal or corrected speech, hearing and vision.
• Requires some exposure to communicable disease or body fluids.
• Follows standard precautions using personal protective equipment as required.

Nice To Haves

• College degree
• Microsoft Office experience

Responsibilities

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
• Respond to patient call lights and make rounds.
• Assist with processing patient admissions, transfers and discharges.
• Assist patients and families with wayfinding and direct them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED