Health Unit Clerk – Women’s Medical/Surgical and Postpartum Unit

Cleveland Clinic • Akron, OH

5d • Onsite

About The Position

Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create the steppingstones toward a rewarding career with one of the world's most respected healthcare organizations. We strive for patient-centered care and comfort, and we are committed to serving the community and treating our patients as family. Akron General’s 2400/3100 Women's Medical/Surgical and Postpartum Unit provides compassionate, safe care to every mother and baby. Health Unit Clerks are vital to this unit’s safety as you will help open the doors to the unit. Health Unit Clerks also provide an elevated level of customer service to patients, families, visitors, and caregivers to promote and support the highest level of patient experience and perform administrative and clerical duties to ensure efficient operational flow in the unit. This is a great opportunity to enhance your customer service skills in a healthcare setting and be a part of a team that feels like family. A caregiver in this position works nights from 11:00 p.m. – 7:30 a.m. with every other weekend and 3 holidays per year requirements.

Requirements

• High School Diploma or GED
• One year of experience in a customer service-related role
• Prior job experience with typing or computer training or equivalent coursework

Nice To Haves

• Microsoft Office experience

Responsibilities

• Perform administrative and clerical duties.
• Conduct an in-person greeting and welcome newly admitted and transferred patients to the unit.
• Communicate with and facilitate communication between patients, families, other departments and healthcare team members regarding patient care.
• Assist with processing patient admissions, transfers and discharges.
• Provide concierge service to assist patients and families with wayfinding and directing them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Troubleshoot equipment.
• Respond to patient call lights and make rounds.
• Keep nursing stations clean and organized.
• Complete mandatory education and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees