Health Technician (Audiology)

Department of Veterans Affairs•Walla Walla, WA

43d•Onsite

About The Position

The Health Technician - Audiology (HTA) positions are designed to aid the audiologists in meeting the clinical needs of the patient population served in the clinic. Each health technician functions as a member of the Audiology staff to provide health care support. Duties include but are not limited to: Meets the needs of customers while supporting VA missions. Consistently communicates and treats customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner. Provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately Consistently adheres to information security policies and procedures and complies with all provisions of the access security agreement. Reports all known information security incidents or violations to the Information Security Officer immediately. Reports all known privacy incidents or violations to the supervisor and/or the Privacy Officer immediately. Schedules all patient appointments according to VHA directives and within scope of Audiology Specialty Clinic guidelines. Employee must not overbook without proper authority. Schedules follow-up appointments before patients leave the clinic or interprets and transcribes clinical orders (RTC - Return to Clinic orders) upon receipt. Responsible for routine repairs of hearing aids delivered or mailed to the Audiology Clinic. During clinic hours, s/he solves hearing aid problems for veterans who phone into the clinic. In this capacity, the employees provide primary level troubleshooting and repair for veterans who are experiencing problems.

Responsibilities

Meets the needs of customers while supporting VA missions.
Consistently communicates and treats customers in a courteous, tactful, and respectful manner.
Provides customers with consistent information according to established policies and procedures.
Handles conflict and problems in dealing with the customer constructively and appropriately
Consistently adheres to information security policies and procedures and complies with all provisions of the access security agreement.
Reports all known information security incidents or violations to the Information Security Officer immediately.
Reports all known privacy incidents or violations to the supervisor and/or the Privacy Officer immediately.
Schedules all patient appointments according to VHA directives and within scope of Audiology Specialty Clinic guidelines.
Schedules follow-up appointments before patients leave the clinic or interprets and transcribes clinical orders (RTC - Return to Clinic orders) upon receipt.
Responsible for routine repairs of hearing aids delivered or mailed to the Audiology Clinic.
During clinic hours, solves hearing aid problems for veterans who phone into the clinic.
Provides primary level troubleshooting and repair for veterans who are experiencing problems.