HEALTH SUPPORT SPECIALIST - 64006357

State of Florida • Fort Myers, FL

9d • Onsite

About The Position

This is a Career Service (CS) Health Support Specialist position working for the Lee County Health Department.

The incumbent of this position provides administrative support to DOH-Lee Women, Infants and Children Program. This employee is at risk for exposure to blood-borne pathogens. This position may serve clients that speak only Spanish, Creole, or other languages. It may require performance of interpreter duties, if bi-lingual, or implementation of the Department’s Limited English Proficiency Plan. Travel to all WIC sites may be involved in the performance of duties.

Requirements

• Knowledge of principles, practices & procedures
• Knowledge of correct spelling, punctuation & grammar usage
• Knowledge and experience performing anthropometrics.
• Knowledge of standard business formats & styles for letters & business forms
• Skill in operating a personal computer
• Ability to operate general office equipment
• Ability to follow office procedures & practices
• Ability to organize & maintain filing systems
• Ability to handle telephone calls in a courteous & effective manner
• Ability to plan, organize & coordinate work assignments & communicate effectively verbally & in writing
• Ability to establish & maintain effective working relationships with others
• Ability to understand, interpret & apply applicable rules, regulations, policies & procedures
• Ability to prioritize individual workload
• Ability to frequently bend, kneel, reach, and sit or stand for long periods of time
• Ability to lift and carry up to 50 pounds as needed
• Ability to frequently use telephone, computer, copier and small hand tools, i.e.; stapler, scissors, etc.
• Ability to work with occasional loud noises
• Ability to locate information that is listed alphabetically & numerically
• Ability to follow instructions
• Ability to review data for accuracy & completeness
• Ability to work independently or with minimal supervision
• Ability to perform mathematical calculations.
• Experience collecting bloodwork.
• Experience working with computer programs.
• Must have a valid driver's license and have a motor vehicle to carry out duties.

Responsibilities

• Operates the FL-WiSE computer terminals/scanners/signature pads/card readers/pin pads: interviews participants for demographics, WIC income eligibility, and immunizations; issues benefits, special formula and EBT cards.
• Instructs participants on redemption procedures, rights and obligations, program procedures, vendor/participant concerns.
• Provides interactive newsletter contact and voter registration compliance.
• Responsible for security, inventory, storage and accurate completion of special formula, EBT card issuance log, and supply orders.
• Participates in end of the month inventory.
• Completes precertification screen for anyone walking in and requesting a WIC appointment.
• Adheres to all WIC regulations, policies, and procedures set forth in DOH 150-24, and other guides and manuals designated for the position.
• Collects and records medical data (height/length, weight and hemoglobin levels) of WIC clients in accordance with DHM 150-24.
• Transcribe all medical data to the FL-WiSE system.
• Completes the Lab/Anthro screen with proper measurement conversions for women, infants, and children.
• Reviews client’s immunization records and documents information in the Immunization/Blood work screen of the FL-WiSE system in accordance with DHM 150-24 and manuals.
• Calibrates anthropometric equipment per DHM 150-24 manual, when needed.
• Properly maintains bio-hazardous materials according to FDOH and CHD requirements.
• Follows FDOH and Lee CHD policies regarding prevention of blood borne pathogen transmission.
• Cleans electric breast pumps returned to the site per department policy.
• Documents responses to intake nutrition history in the FL-WiSe System.
• Answers telephone to schedule appointments in the FL-Wise System, provide information, or forward calls.
• Provides information to the public regarding the WIC Program, classes and/or other program events.
• Provides information on community assistance agencies.
• Completes weekly call backs as directed.
• Protects, promotes, and supports breastfeeding.
• Refers client to appropriate site for breastfeeding information, concerns and/or breast pump loan.
• Works Breastfeeding Report as directed by supervisor.
• Participate in ongoing nutrition education and outreach activities with local agency.
• Performs other duties as assigned.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com)
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed