HEALTH SERVICES REPRESENTATIVE - 64058907

State of Florida

34d•$40,000 - $42,000

About The Position

This is an independent position involved primarily in the control and prevention of Tuberculosis (TB) with support activities provided in the program areas of Sexually Transmitted Diseases (STD) and Human Immunodeficiency Virus (HIV) as needed. This position is under the supervision of the Nursing Program Specialist for TB. Contributes to the organization’s culture of performance excellence by actively seeking to improve personal and organizational performance through measurement, analysis, knowledge management, and processes improvements and participation in performance management committees, councils, and/or workgroups. Continuously demonstrates the Department’s ICARE values. Makes home and field visits to TB program clients whether suspects, confirmed cases or contacts, to establish and maintain case management procedures meeting Department of Health (DOH) protocols and Centers for Disease Control (CDC) guidelines. Monitors compliance with physician-prescribed therapy by means of Directly Observed Therapy (DOT), Directly Observed Preventive Therapy (DOPT), collecting specimens, observing for adverse reactions and providing patients and family with tuberculosis education. Conducts investigations to locate contact and delinquent or lost patients to be evaluated by arranging for testing as appropriate; data collection by screening for symptoms for active disease; and interviewing clients and contacts to identify priority risk factors by obtaining medical, family and lifestyle histories by observation and interview. Transports clients as needed. Initiates and coordinates case contact investigation which can include TB testing, sputum inductions, HIV Counseling and Testing and arranging for chest x-rays and physician clinic visits. Documents activities in the client’s HMS record following approved charting procedures. Delivers, either by home visit or phone call, clinic appointment reminders and upon request, assists other program areas (Epidemiology) with appointment reminder delivery or in locating clients lost to follow-up. Documents activity in the client’s HMS medical record. Provides clinic coverage, on a rotating basis, with other HSR for STD/HIV testing and related clinic services. Locates and brings to examination, treatment and/or counseling STD/HIV suspects, contacts and associates as appropriate. Interviews patients diagnosed with STD and HIV following DOH protocols and CDC guidelines. Makes referrals for treatment as needed. Provides interpreter service between clients and other staff as needed to facilitate communication. Conducts field screening of population at risk for TB/STD/HIV utilizing available blood and urine testing methods, administers cough surveys and other risk assessment tools where indicated. Assists with collection of result data and preparation of appropriate reports as assigned. Conducts investigations to locate and bring to examination, treatment and/or counseling STD/HIV suspects, contacts and associates as appropriate, as part of the STD/HIV disease intervention team. Performs administrative duties around the building, including but not limited to: Safety Inspections, County Vehicle coordination for fuel and maintenance appointments, assists with opening and closing of the building, building maintenance needs, recyclable collection for weekly pick-up, assists with loading and unloading of vehicles for outreach events, etc. Attends trainings and in-service presentations as available and completes employee activity records EARs/CSRs in a timely manner to ensure accurate service documentation. Complete administrative duties such as cell phone verification forms, travel logs for mileage accountability, reimbursement timesheets. Performs other duties as assigned.

Requirements

Ability to learn phlebotomy and administer TB blood test.
Possess a reliable automobile for work. Knowledge of methods to obtain direction to locations.
Must have standard computer skills and ability.
Ability to conduct fact finding interviews, health investigations and maintain confidentiality.
Ability to do data entry.
Current Driver’s License and reliable transportation and willingness to use personal vehicle for business related travel.
Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
Required Disaster Training: Incident Command System (ICS) 100, 200, 700, 800 or to be completed within 90 days of employment.
N-95 Mask - ability and willingness to wear an N-95 respirator.
Information Custodian - this position is responsible for maintaining information in the following data set in accordance with state and federal statutes, rules and regulations and Department of Health policy as it relates to information custodian: CDCP - Mask Fit testing forms and database; A1B1 database.

Nice To Haves

High School diploma or an equivalent GED
Bachelor’s degree from an U.S. accredited college or university or comparable professional disease surveillance experience.
Fluent (both verbal and written) in English and Spanish or English and Creole
Directly Observed Therapy (DOT) experience.
Experience providing advanced level administrative support in a medical setting.
Experience performing clinical functions including obtaining blood and urine specimens, etc .
Ability to speak, read and write Spanish and/or Creole is preferred.

Responsibilities

Makes home and field visits to TB program clients whether suspects, confirmed cases or contacts, to establish and maintain case management procedures meeting Department of Health (DOH) protocols and Centers for Disease Control (CDC) guidelines.
Monitors compliance with physician-prescribed therapy by means of Directly Observed Therapy (DOT), Directly Observed Preventive Therapy (DOPT), collecting specimens, observing for adverse reactions and providing patients and family with tuberculosis education.
Conducts investigations to locate contact and delinquent or lost patients to be evaluated by arranging for testing as appropriate; data collection by screening for symptoms for active disease; and interviewing clients and contacts to identify priority risk factors by obtaining medical, family and lifestyle histories by observation and interview. Transports clients as needed.
Initiates and coordinates case contact investigation which can include TB testing, sputum inductions, HIV Counseling and Testing and arranging for chest x-rays and physician clinic visits.
Documents activities in the client’s HMS record following approved charting procedures.
Delivers, either by home visit or phone call, clinic appointment reminders and upon request, assists other program areas (Epidemiology) with appointment reminder delivery or in locating clients lost to follow-up. Documents activity in the client’s HMS medical record.
Provides clinic coverage, on a rotating basis, with other HSR for STD/HIV testing and related clinic services. Locates and brings to examination, treatment and/or counseling STD/HIV suspects, contacts and associates as appropriate. Interviews patients diagnosed with STD and HIV following DOH protocols and CDC guidelines. Makes referrals for treatment as needed.
Provides interpreter service between clients and other staff as needed to facilitate communication.
Conducts field screening of population at risk for TB/STD/HIV utilizing available blood and urine testing methods, administers cough surveys and other risk assessment tools where indicated. Assists with collection of result data and preparation of appropriate reports as assigned.
Conducts investigations to locate and bring to examination, treatment and/or counseling STD/HIV suspects, contacts and associates as appropriate, as part of the STD/HIV disease intervention team.
Performs administrative duties around the building, including but not limited to: Safety Inspections, County Vehicle coordination for fuel and maintenance appointments, assists with opening and closing of the building, building maintenance needs, recyclable collection for weekly pick-up, assists with loading and unloading of vehicles for outreach events, etc.
Attends trainings and in-service presentations as available and completes employee activity records EARs/CSRs in a timely manner to ensure accurate service documentation. Complete administrative duties such as cell phone verification forms, travel logs for mileage accountability, reimbursement timesheets.
Performs other duties as assigned.

Benefits

Annual and Sick Leave benefits;
Nine paid holidays and one Personal Holiday each year;
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
Retirement plan options, including employer contributions
Flexible Spending Accounts;
Tuition waivers;

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