Health Services Information Technology Clinical Systems Analyst II

Contra Costa County (CA)•Martinez, CA

37d•Onsite

About The Position

Contra Costa Health is the largest county department in Contra Costa County with over 4,700 employees. Our mission is to care for and improve the health of all people in Contra Costa with special attention to those who are most vulnerable to health problems. We provide services through nine operational areas: Behavioral Health, Contra Costa Health Plan, Emergency Medical Services, Environmental Health, Hazardous Materials, Health, Housing & Homeless Services, Public Health, Contra Costa Regional Medical Center & Health Centers and Detention Health. Contra Costa County Health is offering an excellent employment opportunity for two (2) full-time Health Services Information Technology Clinical Systems Analyst II positions assigned primarily to the Health Services Information Technology Unit located in Martinez, CA. The Health Services Info Tech Clinical Systems Analyst II is responsible for the ongoing professional support of Epic and mission-critical clinical, business and operational applications. This support includes planning, implementing, and organizing activities relating to enterprise-wide application selection, deployment and optimization and training; other responsibilities include reviewing, analyzing and evaluating system and/or service requests using structured techniques and methodology; managing all or portions of a project from the initial fact-gathering meeting, through post-implementation review; system troubleshooting and issue resolution; developing and maintaining training environments and materials; and providing role-based education. Contra Costa Health is an integrated system of healthcare services that covers health at every level: the individual, the family, and the community. For low-income and uninsured residents of Contra Costa County, Contra Costa Health is the safety net, providing medical services not available to them elsewhere. We are looking for someone who: Is articulate, both verbally and in writing, and communicates clearly and professionally with staff, providers and vendor community and works well in a team. Shows initiative and follow-through. Effectively analyzes and prioritizes situations as they arise during the day, responding to urgent requests in a timely manner in an atmosphere with competing demands. Acknowledges and respects cultural and linguistic differences of diverse populations. Demonstrates empathy in handling customer needs and builds a trusting rapport with customers. Excels at troubleshooting. What you will typically be responsible for: System troubleshooting and resolution of issues escalated from the Help Desk. Systems analysis, workflow design and build. Coordinating and documenting systems, projects and/or processes including end user training. A few reasons why you might love this job: Your work will impact the lives, health and wellbeing of all residents (with a focus on the diverse, marginalized communities) and businesses in Contra Costa County. This job encompasses a wide range of responsibilities. Your day-to-day activities will be challenging and stimulating, keeping you from having your career pigeonholed. Professional development funds are available for each employee. Offices are in the central part of the County. The team you would work with is full of people passionate about their jobs. A few challenges you might face in this job: After-hours work might be required during system upgrades. Adapting to the frequency and timeliness of the regulatory changes. Staff must adapt to new and ever-changing technology. You may have to work under pressure and need to deliver products in tight timeframes. Troubleshooting multiple interconnected systems.

Requirements

Possession of a Bachelor's degree and completion of an accredited clinical specialty or allied health program.
Three (3) years of full-time, or its equivalent, of system analysis experience in a health care information systems environment, working with end users to extract, document and optimize data flow, implement hospital systems, and support applications and databases. Incumbent will have demonstrable project management experience in the role of technical or application team lead for a major complex project or direct experience as a project manager for smaller projects.
Two (2) years of full-time, or its equivalent, of professional experience, in a clinical specialty or allied health discipline in either a hospital, medical, dental, or behavioral health facility.
A current Epic certification may be substituted for six (6) months of the required systems experience.
Some positions may require the employee to receive and maintain certification by the vendor on the applications supported. This certification is required within six (6) months of notification from the supervisor.

Nice To Haves

Epic clinical certification
Healthcare systems analyst experience
Experience with clinical workflows in a hospital setting

Responsibilities

System troubleshooting and resolution of issues escalated from the Help Desk.
Systems analysis, workflow design and build.
Coordinating and documenting systems, projects and/or processes including end user training.