Health Services Coordinator

Living Resources Corp•Town of Guilderland, NY

About The Position

Living Resources is a non-profit human services agency. Our core purpose is to support and empower individuals with disabilities or other life-challenging conditions to live with dignity, independence, and happiness. Living Resources works with, and for, families by providing peace of mind. All employees are to be respectful and supportive of families. We are working with them as partners, providing care and services. The Health Services Coordinator will provide support to the health services department to support scheduling needs of individual served by obtaining appointment information from multiple sources of communication including but not limited to televisits, residential staff and RN case managers. This role will be responsible for coordinating necessary paperwork/consults for health services assistant to bring to appointments supporting. Further, will provide the health services assistant with their weekly schedule and assist in coordinating around urgent needs in providing health assistant support to individuals. After the appointment is completed this role will collect follow up appointment needs for scheduling purposes from the health services assistant.

Requirements

Proof of HS Diploma or GED education
2 years’ experience supporting individuals with medical needs
Experience with Microsoft word suite including Excell and Word programs
Verbal and written communication skills
Organized and proficient at meeting deadlines

Nice To Haves

Knowledge of CaraSolva Electronic Medical Record system
1 year of experience working in an OPWDD regulated organization

Responsibilities

Consistently align and demonstrate the agency’s values while performing all job duties
Obtain and maintain weekly or monthly appointment calendars from each program, including televisits
Communicate regularly with the RN Case Manager to identify anticipated MIPPS needs prior to appointments
Ensure the Medical Consultation Form is completed prior to every appointment
Enter appointment prompts into CaraSolva
Promptly notify the Pharmacy & Clinical Operations Administrator, Nurse, Deputy, and Health Services Director via email of Medication changes or Newly prescribed treatments
Collect MAOS documentation daily from residential staff and/or the Health Services Assistant
Schedule appointments that are identified as necessary but were not scheduled during the patient’s visit
Notify residential staff of scheduled appointments so they can add them to the house calendar
Collaborate with the RN Case Manager and Residential House Manager to ensure all appointments are scheduled in a timely manner and to identify any support needs that may require assistance from the Health Services Assistant
Identify necessary house resources, including staffing availability and vehicle access
Collaborate and strategize with the RN Case Manager and Residential House Manager to resolve appointment conflicts or missed appointments requiring rescheduling
Identify and notify the RN Case Manager of high-risk or difficult-to-obtain appointments, coordinating with residential leadership as needed
Assist RN Case Managers with post-hospital follow-up scheduling when an individual is discharged from the hospital or emergency room
Work collaboratively with the Pharmacy & Clinical Operations Administrator to support pharmacy management needs and serve as a backup as necessary
Perform other duties as assigned by the Pharmacy & Clinical Operations Administrator