Health Services Coordinator

CSU Careers•San José, CA

About The Position

Reporting to the Director of Health Services, the Health Services Coordinator is responsible for checking in and out students receiving services in Health Services. The Coordinator also educates students on eligibility, available services, portal access, required paperwork, and informed consent when accessing care through the Student Wellness Center. This position supports departmental operations by updating daily schedules to accommodate staffing or call-out changes, assisting with service promotion, and supporting data collection activities for the Health Services unit. The Health Services Coordinator also serves as a liaison with the Care Experience Team and assists with scheduling follow-up appointments and supporting case management functions as time and workflow allow.

Requirements

High school diploma or equivalent or combination of education and experience which provides the required knowledge and abilities
Ability to effectively establish and maintain cooperative working relationships within a diverse, multicultural environment
Knowledge of software applications including word processing, Excel, database management, and other electronic recordkeeping
Ability to compose and appropriately format correspondence with students, faculty, and staff
Working knowledge of electronic health record systems and ability to learn new systems and assess appropriate workflows
Ability to troubleshoot office administration issues and respond to inquiries and requests related to the work area
Keen skill in executing student/customer service principles to create a welcoming environment, including motivational interviewing and de-escalation techniques
Ability to effectively handle interpersonal interactions at all levels and highly sensitive interpersonal situations
Effective communication across a variety of venues
Ability to interpret and apply policies and procedures independently
Ability to consult and use judgement, discretion when precedents do not exist
Skill in balancing multiple work priorities and the ability to organize, coordinate, and guide the work of others based on student needs
Ability to perform accurately in a detail-oriented environment, including the ability to proof the accuracy of entered/recorded information and numbers
Working knowledge of healthcare and education privacy and confidentiality laws (e.g. HIPAA, FERPA, etc.) and Ability to maintain confidentiality and appropriately handle sensitive communications across all work
Knowledge of general methods, procedures, and practices of an outpatient medical facility

Nice To Haves

Community Health Worker or Medical Assistant Certificate
Bachelor’s degree in Nursing, Public Health, or equivalent
Two (2) years of directly related experience to the duties and responsibilities specified
Two (2) years of demonstrated experience providing excellent customer service
Experience providing student service within a higher education environment
Experience with multi-provider schedules/calendar systems in a health environment
Demonstrated project management experience

Responsibilities

Check in and check out students receiving services within Health Services
Educate students on eligibility, service types, portal access, and required paperwork
Support department operations by updating daily schedules and responding to call-outs
Assist with limited service promotion and data collection activities for Health Services
Serve as liaison with the Care Experience Team within the Student Wellness Center
Schedule follow-up appointments and support case management functions as time allows
Collaborate with Student Wellness Center staff to promote integrated, student-centered care