Health Records Coordinator

TX-HHSC-DSHS-DFPS • San Antonio, TX

14d • Onsite

About The Position

Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of nine psychiatric hospitals, one youth residential treatment facility, and thirteen state supported living centers. The psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below.

The Clerk II – Health Records Coordinator is under the direct supervision of the Health Information Management Supervisor. Performs complex (journey-level) clerical work. Works under the general supervision of the HIM Supervisor with limited latitude for the use of initiative and independent judgment. The Health Record Coordinator prepares patient health information for data entry and scanning into the electronic health record. The Health Record Coordinator will ensure that patient records are reviewed for completeness and accuracy prior to scanning into the electronic health record. Maintains strict confidentiality of patient information. Provides excellent external and internal customer service.

Performs other duties as assigned. Other duties as assigned include actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Requirements

• Knowledge of medical office procedures, spelling of medical terminology, punctuation use, and grammar.
• Knowledge and experience in the use of electronic health records.
• Knowledge of the maintenance and review of medical records for completeness, accuracy, and compliance.
• Knowledge and experience with state and federal guidelines regarding the release of protected health information.
• Experience in the use of personal computers and software applications such as Microsoft Word, Excel, and Outlook.
• Excellent verbal and written communication skills to effectively interact with various discipline levels and patients.
• Able to work independently, professionally, and productively with co-workers and all levels of staff.
• Must ensure the confidentiality of the clients and patients served.
• Detail oriented and thorough in completing work tasks.
• Able to cross-train in other areas within HIM, for example transcription, to ensure adequate coverage and support as needed.
• At least two (2) years’ experience in a clerical work.
• Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service.
• All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.
• Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required.

Responsibilities

• Gathers and sorts medical information and documents received from paper sources and systems and prepares for scanning into the electronic health record.
• Creates digital images of paper records/documents, reviews images for quality and legibility, and stores images into the electronic record. Carries out basic calculations, and creates charts, graphs, and tables along with PowerPoint presentations.
• Analyzes requests for medical information, copies, and sends out in accordance with the facility and departmental policies and procedures. Assists patients, staff and affiliates with records requests for continuity of care purposes as well with other record related questions.
• Monitors record completion by reviewing, printing, and delivering Crystal reports noting incomplete or unfinalized assessments to the responsible clinical staff to ensure all assessments are completed and finalized within specified timeframes.
• Responds to requests and inquiries for patient health information and will request patient information as needed for the continuity of care, ensuring that all requests comply with all applicable organizational, local, state. and federal regulations including 42CFR Part 2. Will accurately retrieve and provide requested information while always maintaining patient confidentiality.
• Delivers outstanding customer service to both internal and external clients while presenting a professional and courteous demeanor. Responds to emails, answers phone calls, attends Teams meetings, takes accurate notes. Completes and maintains 100% on time required training.
• Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Benefits

• Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed