Health Record Clerk (temp)

Family HealthCare Network • Visalia, CA

6h

About The Position

The Health Record Clerk is responsible for supporting all health record management activities for Family HealthCare Network. This role involves responding to requests for health record and dental information, providing assistance to patients, family members, legal guardians/representatives, and referral sources in accordance with federal, state, and FHCN guidelines. The clerk receives and determines HIPAA compliance for authorizations for release of records, responds to phone inquiries and in-person requests regarding health records, and ensures requests are completed accurately. Key responsibilities also include coordinating with outside copy services, verifying patient demographic information, maintaining health record indexes, and ensuring subpoena requests are met within timeframes. Furthermore, the position supports health care scanning and indexing activities, processes and stores health documents in the electronic health record system, performs quality reviews of scanned images, and updates clinical decision support systems. The clerk is also expected to address and resolve health record issues as they arise, prioritizing requests and problem-solving record locations while providing excellent customer service.

Requirements

• Must possess a high school diploma or General Educational Development (GED) certificate.
• Job duties require specific knowledge of medical records processes and practices, typically learned on the job or which may include a series of training sessions that would comprise a few weeks if done consecutively.
• Ability to prepare basic correspondence and simple reports in Microsoft Word.
• Ability to use Microsoft Excel to create tables and simple displays of information.
• Ability to create basic presentations in Microsoft PowerPoint.
• Job duties require the employee to effectively communicate routine or non-technical information to co-workers and others.
• Effectively communicates written information (including electronic correspondence) and verbal presentations.

Responsibilities

• Responds to requests for health record and dental information.
• Provides assistance to patients, family members, legal guardians/representatives, referral sources, etc. who request assistance with records requests or other information in accordance with federal, state, and FHCN guidelines.
• Receives authorizations for release of records and determines HIPAA compliance; returns noncompliant authorizations to requesters, follows HIPAA privacy and confidentiality regulations at all times.
• Responds to phone inquiries and patients who present in person on the status of health records requests, including assisting patients with completion of authorization forms for release of information.
• Ensures requests are completed accurately and meet all FHCN and state mandated requirements.
• Coordinates with outside copy services, schedules copy/retrieval appointments, in accordance with required time frames.
• Verifies patient demographic information and facilitates corrections according to procedures.
• Maintains and operates a variety of health record indexes, storage, and retrieval systems.
• Ensures subpoena requests are completed in accordance with timeframes presented on the document.
• Collects fees for subpoenas (and some medical releases) and forwards to finance on a daily basis.
• Responsible for supporting health care scanning and indexing activities.
• Processes and properly stores health documents in the electronic health record system.
• Performs quality reviews of scanned images to ensure the integrity of information by reconciling documents available on paper to imaged counterpart.
• Forwards scanned documents (through EMR) for review and signature by provider staff.
• Closes referrals and other orders based on received consultation reports.
• Updates Clinical Decision Support System (CDSS) based on received consultation reports.
• Retrieves documents from hospitals’ records systems and transfers to FHCN’s electronic health record.
• Addresses issues of health records as they arise and makes decisions to appropriately resolve the issues.
• Verifies authorization and prioritizes records requests. Problem solves record locations, while performing excellent customer service for internal and external customers.
• Includes appropriate people in decision making process.
• Makes timely decisions.
• Performs other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees