Health Program Manager, Baltimore Comprehensive Overdose Response to End the Epidemic (BCORE)

University of Maryland, Batlimore•Baltimore, MD

52d•$98,000 - $108,000

About The Position

The Institute for Human Computing (IHC) is currently recruiting a Health Program Manager, Baltimore Comprehensive Overdose Response to End the Epidemic (BCORE) (Deputy Director). Position Summary The Deputy Director plays a pivotal leadership role within BCORE, facilitating internal coordination, technology deployment, and program evaluation. This role ensures operational excellence across BCORE's five initiatives, with a special emphasis on the rollout and impact assessment of the Goldie mobile application. The Deputy Director will also play a key role in developing and implementing a strategy for long-term sustainability. While the BCORE Director focuses on external stakeholder engagement-including policy advocacy, public sector relations, and strategic alliances-the Deputy Director ensures that BCORE's internal systems, partnerships, and teams function effectively and with clear alignment to the program's goals. This role requires a dynamic leader who is equally comfortable navigating complex relationships, managing data-driven programs, and contributing to compelling funding proposals. About BCORE The Baltimore Comprehensive Overdose Response to End the Epidemic (BCORE), a city-wide, multi-disciplinary collaborative, focuses on reducing overdose rates in Baltimore City. BCORE is a unique collection of clinical addiction and emergency medicine experts, community program leaders, emergency medical services (EMS) personnel, data scientists, and public health specialists who apply their broad expertise and deep knowledge of the City of Baltimore, while leveraging existing operational infrastructure, to implement a comprehensive set of services in Baltimore City that facilitates engagement and retention in treatment with medications for opioid use disorder (MOUD). BCORE employs a shared governance infrastructure that supports collective action and community engagement. BCORE is committed to developing and implementing interventions that are accessible and affordable, regardless of demographics, geography, or socioeconomic status. BCORE aims to reduce the rate of EMS response, decrease hospital utilization, improve the health of individuals and communities, and reduce deaths. BCORE's strategy is comprised of five interconnected initiatives, with opportunities for scaling. Community Connection Teams provide low-barrier linkage to care and social support for individuals living with OUD across Baltimore City. Facilitated by a collaboration between BCORE and the community-based organization People Encouraging People (PEP), Community Connection Teams enhance city-wide linkage to MOUD treatment. A new care coordination technological application, called Goldie Health (Goldie), that is designed specifically for OUD response teams to connect individuals to resources, track data, and report outcomes, is deployed by Community Connection Teams and ED and emergency medical service (EMS) personnel to accommodate care provision in non-traditional settings and to meet the needs and support the workflow of outreach workers. A new 24/7 addiction telemedicine access line grants individuals across the city immediate access to providers who can prescribe buprenorphine and refer for rapid admission to methadone treatment. This evidence-based solution provides low-barrier access to MOUD when individuals are ready to start treatment or during gaps in their care. BCORE ensures excellence in Emergency Department-based OUD care. BCORE provides technical assistance to EDs in the 11 acute care hospitals in Baltimore City to ensure that all eligible patients with OUD are offered MOUD from the ED, in accordance with recent legislation passed in Maryland. BCORE defines benchmarks for OUD care in the ED and promotes the adoption of the Goldie application to facilitate linkage to continuous MOUD, social support and harm reduction services. BCORE partners with the Baltimore City Fire Department's Population Health Team, which co-responds to 911 overdose calls and spends time in community outreach efforts to engage people who use drugs and are unhoused. The Population Health Team offers buprenorphine induction to patients in the field after an overdose and can directly link patients to maintenance MOUD treatment through the 24/7 telemedicine access line, Community Connection Teams, and other existing resources.

Requirements

Bachelor's degree or higher in public health, health policy, social work, public administration, or related field.
Minimum of four (4) years of experience in public health, health systems, or nonprofit sector, including facilitation of multi-partner programs.
Two (2) years of direct supervision.
Appropriate state licensure may be required as defined based upon the nature of the program.
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 undergraduate college credits being equivalent to one year of related experience. In instances where specific education and/or experience is required only directly related education and/or experience may be substitute
Adaptive leader with strong emotional intelligence.
Skilled at managing complexity and coordinating across diverse stakeholders.
Mission-aligned with a deep commitment to health equity and systems change.
Results-oriented, accountable, and solutions-focused.
Strong project management and interpersonal skills.
Strong organizational and interpersonal skills, with a proven ability to facilitate collaborative teams and drive internal coordination.

Nice To Haves

Experience working within shared governance or distributed leadership models.
Familiarity with the Baltimore City public health and behavioral health ecosystems.
Experience working in behavioral health, emergency response, or community-based care settings.
Knowledge of opioid use disorder, harm reduction principles, and evidence-based interventions in substance use care.
Proven experience in program evaluation.
Demonstrated success in securing public and/or private grants, and in developing sustainability strategies for large-scale programs.

Responsibilities

Serve as an operational strategist and internal coordinator for BCORE, ensuring smooth and effective execution of the program.
Coordinate workflows, timelines, and partner engagement across BCORE initiatives.
Collaborate with the BCORE Director on shared leadership responsibilities, especially in implementation planning and partner coordination.
Oversee deployment of the Goldie mobile application across emergency departments, outreach teams, and community health programs.
Lead onboarding and capacity-building efforts for new partners and users of the mobile application.
Collaborate with Goldie developers to customize the mobile application for diverse end-users.
Design and implement training programs for clinicians, EMS personnel, peers, and social workers.
Lead and manage the rollout of the mobile application across emergency departments, peer-based outreach teams, and community health programs.
Recruit and onboard community-based organizations to utilize the mobile application.
Collaborate on design and execution of data collection processes to capture referral, engagement, and outcome metrics within the mobile application.
Collaborate with the BCORE Steering Council to build and oversee BCORE's evaluation framework, including performance metrics, data collection protocols, and learning systems.
Collaborate with data scientists, evaluators, and academic partners to generate meaningful, actionable insights from program data.
Translate findings into strategic adjustments, policy recommendations, and public reporting.
Partner with BCORE PIs and Director to develop and execute a long-term program sustainability plan.
Partner with BCORE PIs and Director to implement a fundraising strategy, including identifying funding opportunities, drafting proposals, and cultivating relationships with philanthropic and government funders.
Support a high-performing, collaborative team culture across BCORE staff and partners.
Lead internal meetings and strategic planning sessions to ensure shared understanding, alignment, and momentum.
Develop onboarding and communication materials to support partner capacity building and program fidelity.
Other duties as assigned.

Benefits

UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of.
This position participates in a retirement program (pension or optional retirement plan/ORP) that must be selected and is effective on your date of hire.
Exempt regular staff receive a generous PAID leave package that includes over 4 weeks of vacation accrued each year, 15 paid holidays, 3 personal leave, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).

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