Health Partner Licensed Social Worker

Banner Health•Mesa, AZ

1d•Hybrid

About The Position

You have a place in the health care industry. If you’re looking to leverage your abilities to make a real difference – and real change in the health care industry – you belong at Banner Plans & Networks. As the Health Partner Social Worker, you will bring your experience and passion for health care to our Population Health Management team within the Insurance Division here at Banner Health. You will have the opportunity to work on a multi-disciplinary team and build relationships with the goal of making an impact on our members at such an important time in their lives. You will be an active and engaged change agent; dedicated to help educate our members and families. You will work alongside a LMSW, Pharmacy Team, and Registered Dietitian to ensure a member’s health specific needs are met. The Care Advocate Team provides commercial members with high-risk complex care management support. We collaborate with a multidisciplinary team to keep members in optimal health while reducing costs. Supporting our members and vast network of providers is a team of professionals known for innovation, collaboration, and teamwork. If you would like to contribute to this leading-edge work, we invite you to bring your experience and skills to the Care Advocate Team. This is a Hybrid opportunity, working Monday - Friday. Hours are 8AM to 5PM. No call required in this role. Some travel within your local territory will be required (less than 25%). This role does require Arizona Residency (Phoenix Metro) and a Basic Life Support Certification. If this sounds like the role for you, Apply Today! Banner Plans & Networks (BPN) is an accountable care organization that joins Arizona's largest health care provider, Banner Health, and an extensive network of primary care and specialty physicians to provide the most comprehensive healthcare solutions for Maricopa County and parts of Pinal County. Through BPN, known nationally as an innovative leader in new health care models, insurance plans and physicians are coming together to work collaboratively to keep members in optimal health, while reducing costs. POSITION SUMMARY This position will be responsible to manage members with high risk, chronic complex conditions, rising risk, and acute conditions in the delegated populations. The Health Partner will be the main point of contact for members and providers across care settings. The aim is to better manage members in a home-based setting providing a variety of support functions which contribute to the overall improvement in members’ healthcare quality of life as well as efficient use of resources. Engages the appropriate resources within the multidisciplinary team to achieve optimal results for the member, family, and care givers. This position provides comprehensive care coordination for members as assigned. This position ensures adherence to the plan of care and develops, implements, monitors, and documents the utilization of resources and progress of the member through their care, facilitating options and services to meet the members’ health care needs.

Requirements

Requires a master’s degree in social work or related degree.
Must possess knowledge of managing and coordinating care for members with chronic complex disease processes as normally obtained with two or more years of experience related to complex conditions in the acute care setting, behavioral health, and/or case management field.
Requires a Licensed Master Social Worker (LMSW) (equivalent) or Licensed Clinical Social Worker (LCSW) with two years of experience directly related to case management in health plan/management/quality.
An equivalent license applies to states that do not recognize an LMSW, therefore, the employee must possess a master’s degree and be a Licensed Social Worker.
BLS required for programs that are embedded in a clinical setting or conduct member community or home visits.
Must have highly developed interpersonal and critical thinking skills with the ability to prioritize needs rapidly.
This position requires the ability to convey messages and thoughts clearly to a diverse audience, using both verbal and written mediums.
Requires the ability to promote change among members.
Responsible, caring, and respect for all member populations, infants through geriatrics.
Requires the ability to coordinate information and activities, work under stress of deadlines and frequent interruptions, and to possess analytical problem-solving skills.
Must possess excellent organizational skills, as well as effective human relations and communication skills.
Computer literacy and keyboarding skills is required.
Must be proficient in the use of system office applications.
Must possess a basic understanding of integrated clinical systems.

Nice To Haves

Certification with nationally recognized healthcare organization, such as CCM, preferred.
May require off-site travel with personal vehicle (i.e. Corporate locations or member face-to-face visits within their homes, physicians’ offices, and/or community resources).
Provide own transportation, required to possess a valid driver’s license, and be eligible for coverage under the organization’s auto insurance policy.
Additional related education and/or experience preferred.

Responsibilities

Manages individual patients across the health care continuum (longitudinal support) to achieve the optimal clinical, financial, operational, and satisfaction outcomes.
Coaches members regularly regarding disease related symptom management.
Advises members on lifestyle choices to improve prognosis and overall health.
Provides patient monitoring, education, and supports patient care plan adherence.
Provides self-management support. Including, but not limited to; using checklists and escalating as prescribed by protocols, promoting healthy behaviors, imparting problem-solving skills, and assisting with the emotional impact of chronic illness, providing regular follow up and encouraging members to be active participants in their care.
Applies the skills of motivational interviewing to promote the above lifestyle changes and member enrollment and participation in case management programs Provides emotional support by showing interest, inquiring about emotional issues, showing compassion, and teaching compassion.
Establishes and promotes a collaborative relationship with physicians, payers, and other members of the health care team.
Collects and communicates pertinent, timely information to payers and others to fulfill utilization and regulatory requirements.
Bridges gaps between the member and the clinical team including but not limited to following up with members, asking about needs and obstacles, and addressing health literacy, cultural issues, and social-class barriers.
Meets and accompanies the member and family to their initial appointments and/or conducts in-home assessments based on members’ needs.
Assists members in navigating the health care system by connecting resources, facilitating support, and empowering the member.
Educates internal members of the health care team on case management and managed care concepts.
Facilitates integration of concepts into daily practice.
Interacts with all levels of staff in a variety of departments, physicians, payers, members, families, and external contacts, such as employees of other health care institutions, community providers, and agencies, concerning the health care and case management needs of the member.
Interacts with other health care providers in numerous settings to report and ask for or clarify information.
Synthesizes and prioritizes data from multiple sources to provide support for the human response of the member and family to changes in health status.
Contributes to society through activities that lead to excellent member outcomes through timely, effective, efficient, equitable, and safe care.
Actively participates in the improvement of national social worker and case management quality indicators and outcomes.
Such activities may include participating in professional organizations.
Provides assessment and interventions in scope of practice based on the best evidence available and may participate in research activities within clinical /case manager practice.
Participates in unit or facility- based workgroups.
Interacts and participates in the education, role development, and orientation of facility personnel, members, students, families, and visitors.
Promotes/supports growth of others through precepting and mentoring when appropriate.
Completes assessment and reassessments according to member need and as outlined in policy and according to accreditation standards.
Documents assessment, planning, implementation, and evaluation in the patient member record.
Documentation is legible, timely, and in accordance with policy.
Documentation reflects objective/subjective data, interventions, education, care coordination, and member's progress to plan of care.