Health IT Technician - PRN (Clinical Application Tech I)

Augusta Health

3h • Onsite

About The Position

Augusta Health IT has several paid employment opportunities for students as Health IT Technicians available to support our upcoming Expanse Go Live. This role offers practical skills in a high-demand field while allowing students to continue their education. Positions feature flexible hours (20–30 per week as needed) and involve supporting the patient portal, clinic operations, and various other IT functions throughout the health system, including project management and go-live support. Pay starts at $19.74 per hour without benefits, and no experience is required. This position provides extensive exposure to all areas of a healthcare system, both clinical and non-clinical, allowing individuals to gain experience working with the public and develop professional skills valuable for any future career. Former Augusta Health IT Technicians have advanced to roles such as doctors, nurses, IT applications analysts, and more. At Augusta Health, every role contributes to the mission of promoting wellness and healing through compassionate service within a nationally recognized, independent health system in Virginia’s scenic Shenandoah Valley. The team thrives in a supportive culture valuing collaboration, integrity, and excellence, with a focus on individual growth. Clinical Application Technicians are entry-level members of the Information Technology (IT) team, supporting various IT functions to encourage skill development and exposure to diverse healthcare settings and technologies. They work independently and as part of larger teams in clinics, assist patients with the patient portal, collaborate with technology teams for IT equipment installation and maintenance, provide training and end-user support to clinicians, and aid in major IT initiatives like project go-lives and system upgrades. Training on standard IT and health system policies and procedures is provided, developing marketable skills for full-time IT and healthcare employment. Senior IT team members offer on-the-job training and coaching for entry-level candidates. This is a PRN (“as needed”) position with a flexible schedule of approximately 20–30 hours per week, with hours fluctuating based on organizational needs and coordinated in advance with the Health IT Technician Coordinator. The position primarily provides in-person support on-site at the Fishersville campus and clinics in the Staunton, Augusta, Waynesboro area, with a potential for remote work after six months with manager approval.

Requirements

• High School Diploma or equivalent
• Eligibility to work in the United States and meet Virginia state employment requirements
• Ability to work independently and as a member of a cross-disciplinary team.
• Ability to learn technical skills quickly.
• Ability to understand and incorporate system policies and procedures into daily work.
• Ability to teach technical workflows to others.
• Ability to understand and abide by healthcare setting policies and procedures, including maintaining patient confidentiality and HIPAA compliance.
• End-user support.
• Positive interaction and interpersonal skills.
• Collaboration and teamwork.
• Caring and inclusiveness.
• Flexibility and adaptiveness to changing schedules and competing priorities.

Nice To Haves

• Previous healthcare experience is preferred.
• A working knowledge of Microsoft Office products is beneficial.
• An understanding of collaboration tools (e.g., Microsoft Teams) and how to access, revise, and share documents and communicate via messaging with team members is beneficial.
• Prior experience in a hospital, healthcare system, or related service-oriented environment
• Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus

Responsibilities

• Assists IT team members with daily operational work, completing tasks for the applications, telecom, workstation, access, engineering, and service desk teams.
• Provides at-the-elbow support to clinicians during and following a go-live (technology implementation / new product launch).
• Assists clinic operational staff with patient check-in, scheduling, and appointment arrival.
• Provides patient and community support for Augusta Health’s online patient portal MyAugusta Chart.
• Supports Augusta Health end-users with a variety of technical questions and training needs for both clinical and business systems.
• Participates in IT continuous improvement activities.
• Conducts self in a manner that always represents Augusta Health’s core values.
• Adheres to all Augusta Health Policies and Procedures and actively promotes continuous improvement and its activities and services to others.
• Performs all other duties as assigned.
• Supports the mission, vision, values and strategic goals of Augusta Health.

Benefits

• Retirement savings plans and financial wellness support programs
• Access to onsite childcare
• Free onsite parking, 24/7-armed security for your safety, a Health Fitness Reimbursement Program, and an onsite credit union and pharmacy
• Competitive pay with shift/weekend differentials
• Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees