Health Insurance Eligibility Representative

TaskUs • Brownsville, TX

15d

About The Position

Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.

Requirements

• 1+ years in a prior medical billing or insurance verification role
• Strong knowledge of deductible and out-of-pocket max types and determining their status and applicability
• Familiarity with different insurance payer types and navigating insurance portals
• Experience with multiple platforms is ideal and the ability to use multiple systems connected to insurance panels is required
• Experience with HIPAA and compliance-sensitive environments
• Must be able to multitask to make effective use of various online resources and platforms.
• Must adhere to regulatory requirements to protect patient safety.
• Must adhere to client processes to prevent risk to patient care and to provide the ideal patient experience.

Nice To Haves

• Strong deductive reasoning and inference to understand a patient’s claim history
• Sharp attention to detail and ability to decipher mental health coverage vs other insurance plan benefits
• Intellectual curiosity and desire to develop expertise in insurance verification
• Proactive learner and active communicator when in need of assistance
• Ability to work independently, while self-motivating to meet targets for accuracy and productivity
• Coachable with grown mindset: able to incorporate manager feedback and improve overall output

Responsibilities

• Review patient insurance claims
• Utilize online insurance portals to verify patient benefits
• Develop a holistic understanding of patient insurance plan details
• Update the patient’s deductible, copay, and coinsurance data in clients' billing system when inaccurate
• Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere
• Participate in all mandated internal and external training and/or seminars
• Get to know, understand, and comply with TaskUs’ policies and procedures

Benefits

• Competitive salary
• Great benefits package
• Professional growth opportunities with the chance to learn from many different functions
• A fun and inclusive workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees