Health Insurance and Community Resources Manager

Marana Health•Marana, AZ

About The Position

Marana Health is seeking a Health Insurance and Community Resources Manager to join the Centralized Business Office team at the Marana Main Health Center, located in the heart of Marana, AZ. The Manager of Health Insurance and Community Resources provides strategic leadership and day-to-day oversight for Marana Health’s eligibility and community resource programs. This role directs staff supporting insurance enrollment, benefits navigation, and Community Health Workers (CHWs) to ensure coordinated services that improve patient access, engagement, and outcomes. The Manager develops and implements strategies to expand community partnerships, monitors program performance, ensures compliance with applicable policies and regulations, and aligns department operations with Marana Health’s mission and organizational goals. Marana Health is a Federally Qualified Community Health Center (FQHC), with 11 sites in Tucson and Pima County. Our mission is to improve our community by providing exceptional, whole-person healthcare.The following qualifications are required: Bachelor’s degree in public health, Healthcare Administration, Social Work, or related field Minimum of 3 years’ experience in program management, with demonstrated success in supervising teams Valid Level One Fingerprint Clearance Card issued by AZDPS, maintained throughout employment Knowledge of health insurance systems, eligibility requirements, and community resources Excellent communication, leadership, and organizational skills The following qualifications are preferred: Master’s degree in Public Health, Healthcare Administration, or related field Experience managing CHW programs or insurance enrollment services Bilingual (English/Spanish) Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job. This position has the following supervisory responsibilities: Supervises and monitors performance for an assigned group of employees. Supervisory duties include hiring and disciplinary actions, overseeing work assignments and quality, scheduling and timekeeping, performance evaluations, and training and development. The ideal candidate will also possess the following knowledge, skills, and abilities: Knowledge of insurance eligibility, enrollment, and community health resource Understanding of social determinants of health (SDOH) and related community initiatives Strong leadership and supervisory skills, with ability to coach, develop, and evaluate staff Skill in conflict resolution, performance management, and fostering teamwork Ability to design, manage, and evaluate programs for effectiveness and efficiency Knowledge of accreditation, regulatory, and compliance requirements (e.g., HIPAA, FQHC standards) Proficiency in quality improvement methods and process evaluation Strong organizational, communication, and interpersonal skills Ability to prepare reports, analyze data, and use findings for decision-making Proficiency with Microsoft Office and data/reporting systems

Requirements

Bachelor’s degree in public health, Healthcare Administration, Social Work, or related field
Minimum of 3 years’ experience in program management, with demonstrated success in supervising teams
Valid Level One Fingerprint Clearance Card issued by AZDPS, maintained throughout employment
Knowledge of health insurance systems, eligibility requirements, and community resources
Excellent communication, leadership, and organizational skills
Knowledge of insurance eligibility, enrollment, and community health resource
Understanding of social determinants of health (SDOH) and related community initiatives
Strong leadership and supervisory skills, with ability to coach, develop, and evaluate staff
Skill in conflict resolution, performance management, and fostering teamwork
Ability to design, manage, and evaluate programs for effectiveness and efficiency
Knowledge of accreditation, regulatory, and compliance requirements (e.g., HIPAA, FQHC standards)
Proficiency in quality improvement methods and process evaluation
Strong organizational, communication, and interpersonal skills
Ability to prepare reports, analyze data, and use findings for decision-making
Proficiency with Microsoft Office and data/reporting systems

Nice To Haves

Master’s degree in Public Health, Healthcare Administration, or related field
Experience managing CHW programs or insurance enrollment services
Bilingual (English/Spanish)

Responsibilities

Manage day-to-day operations of the eligibility team and CHWs
Direct and oversee daily operations of the Health Insurance and Community Resources department, including eligibility teams and Community Health Workers (CHWs)
Supervise department supervisors and staff; provide coaching, performance evaluations, and ongoing professional development
Develop and implement strategies to improve access to health insurance, benefits navigation, and community resources
Design and monitor workflows, training programs, quality assurance activities, and customer service standards
Evaluate program outcomes, prepare reports, and use findings to guide improvement and decision-making
Lead collaboration in grant-funded projects, pilot programs, and community initiatives (e.g., housing, medical-legal partnerships, SDOH efforts)
Build and maintain partnerships with insurers, community organizations, and external agencies
Collaborate with clinical and operational leaders to align services with organizational goals and patient needs
Oversee departmental budget planning, monitor expenditures, and implement corrective actions when necessary
Ensure compliance with all applicable organizational policies, funding requirements, and regulatory standards (e.g., HIPAA, Joint Commission, FQHC)
Prepare and present written reports, educational materials, and communications for staff, patients, and community partners
Represent the organization in community events, partnerships, and professional associations