Health Insurance Agent Customer Service Support Specialist

Insurance Administrative Solutions•Clearwater, FL

About The Position

Health Insurance Agent Customer Service Support Specialist Insurance Administrative Solutions Clearwater, FL About Insurance Administrative Solutions Insurance Administrative Solutions, an Integrity company, is headquartered in Clearwater, Florida, is a third-party administrator providing business process outsourcing for insurance carriers. Formed in 2002, IAS administers policies for insureds residing all across the United States. Job Summary Provide Agent customer service including assisting agents with eApp issues and other questions as well as processing daily, weekly and monthly commissions to agents and maintaining agent records.

Requirements

High school diploma or GED equivalent
Up to 2 years of proven customer support experience; Broker/Agent environment experience preferred
Insurance background preferred
Familiarity with Microsoft Office products
Strong phone contact handling skills and active listening
Ability to adapt and respond to different types of people and tasks
Excellent communication and documentation skills
Ability to multi-task, prioritize, and manage time effectively and efficiently
Reliable transportation and the ability to be punctual and dependable
Reliable transportation and the ability to be punctual and dependable
May have agent license but no active appointments

Responsibilities

Assist agents with eApp process.
Process daily, weekly and monthly commissions.
Answer phone calls/inquiries from agents and home offices.
Input new agents, make changes to existing agents on admin system.
Review daily Agent Load Error lists.
Assist agents on the Agent Web Portal.
Troubleshoot, research and solve any commission related problems.
Coordinate with New Business, Carriers, and Marketing Organizations to resolve License and Appointment issues.
Research Returned Agent Payments and update demographic information as needed