Customer Support Agent
About The Position
Offer professional customer support & solutions to merchant customers: Provide professional business consultant service and manage work orders with high efficiency and accuracy through online chat, email or hotline (main focus) of customer service. Be the point of contact in Merchant onboarding Possess continuous learning spirit, be capable to manage complicated business problems and customer complaints. Be capable to discover, summarize and feedback the obstacles in customer experience. Output the advice and solution to optimize the international service platform based on the service cases and database. Possess service operation experiences and capacity.
Requirements
- Bachelor degree or above, excellent English and Mandarin communication skills
- 1-2 years’ work experience in a support center, be familiar with the call center operation pattern and features. Financial service (bank, or payment industry) or internet industry experience is a plus
- Strong experience in Vendor or Client onboarding
- Be capable to adjust and optimize the field operation strategy on time based on the field operation data analysis.
- Strong sense of responsibility, strong logic and ability to think independently.
- Team work spirit.
- Be capable of problem solving with strong pressure resistance.
- Be good at resources management.
Nice To Haves
- Financial service (bank, or payment industry) or internet industry experience is a plus
- Salesforce experience preferred.
Responsibilities
- Provide professional business consultant service and manage work orders with high efficiency and accuracy through online chat, email or hotline (main focus) of customer service.
- Be the point of contact in Merchant onboarding
- Be capable to manage complicated business problems and customer complaints.
- Be capable to discover, summarize and feedback the obstacles in customer experience.
- Output the advice and solution to optimize the international service platform based on the service cases and database.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
251-500 employees
