Health Information Team Superv

RadNet•Mesa, AZ

About The Position

The Health Information Team Supervisor is responsible for directing activities of health information staff and for smooth operations of the department. The Health Information Team Supervisor will be responsible for efficient and timely distribution of medical records as well as retrieval and accurate filing. This individual also responds to routine patient requests, urgent requests and subpoena requests from attorneys and copy services. The person in this position is the leader of a team composed of several Health Information Representatives, and it is their responsibility to guide, mentor, manage, support, challenge and develop the team.

Requirements

At least 3 years of previous medical records experience.
Possesses and utilizes excellent customer service skills, strong public relations skills, and exceptional written and verbal communications skills.
Must be detail-oriented and organized, possess clerical skills, and have the ability to interact effectively with doctors, referring doctors and staff, patients, vendors, peers, and management.

Responsibilities

Oversees the daily operations of the Health Information Department and Health Information Representatives.
Perform continues monitoring and evaluate Health Information Representative’s performance, identifying learning, coaching and training opportunities.
Monitor staffing hours, overtime and productivity.
Monitor customer complaints internally and externally.
Support with new employee interviews and assist with new hire training.
Develop, maintain and enforce protocols as directed by company need and state and federal regulations.
Triaging and hands-on assistance when necessary to include directing health information staff with questions, helping to prioritize work, and coordinating/developing appropriate work flows for the department.
Maintain inventory of supplies, approve and process supply orders/invoices for the department.
Assigns and adjusts work to employees to ensure deadlines are met and daily work is completed timely.
Relay information regarding site conditions beyond their authority to the Operations Manager which could impact the quality of care of service that we provide or the smooth operation of the department.
Step in and assists department needs to include filing, retrieving and distributing medical records, responding to urgent request and subpoena requests, prepare requested films from doctors’ offices, patients, or other radiology institutions for follow-up imaging, and perform all other duties to meet deadlines.
Adding new referring physician’s addresses/phone and fax numbers into eRAD.
Maintain relationships with VIP physicians, outside vendors and all Referring Physicians office’s and help assist sites with reports/CDs and other issues.
Maintain relationship with Pitney Bowes (troubleshooting, supplies, maintenance)
Completed exams report to check why exams are not dictated monitor assigned worklists including but not limited to, pending reads and all problems.
Promotes public relations through excellent service to patients, referring physicians, vendors and other clients on the phone and in person.