Health Information Services Processor

Dana-Farber Cancer Institute•Milford, MA

About The Position

The HIS Processor II is responsible for the effective coordination, organization and accuracy of information and records of varying levels of complexity. Provides administrative support and coordination, primarily focused on supporting incoming telephone calls and performing medical records (both written and verbal ROI) responsibilities. Operates at a moderate to high level of independence and assists less experience team members. Functions as a content expert/resource leader/champion in HIS responsibilities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Primary Duties and Responsibilities Works in collaboration with the DFCI Longwood based Health Information Services staff to ensure Quality Control of all aspects of the electronic health record processing. Will assist Longwood Health Information Services in its efforts to meet and/or exceed patient, physician and customer expectations at satellite location. Reviews daily visit lists for correct data; checks all electronic charts for any missing documents or recent reports, scans any/all data into the electronic medical record. Reviews daily listing information against existing records for accuracy and completeness, verifies demographics and makes corrections as necessary. Sorts, files, and collates, medical records such as admission slips, lab and pathology reports, and clinical notes and scan all into EMR. Obtains lost or missing records in accordance with established procedures. Communications with hospitals, IT departments, referring physicians, etc. Manages existing paper charts, including scanning and sending to off-site storage facility. Reviews and administers all consent forms, including mailing and scanning into charts. Picks up and scans incoming paper data from the front desk and throughout clinic. Manages both incoming and outgoing faxes. Takes corrective action as needed. Provides general institute, disease, or program-specific information to callers/patients within the scope of knowledge and authority. Ensures compliance with DFCI policies and procedures for electronic health information in EPIC. Adheres to standard operating procedures and compliance requirements. Enters telephone encounters in EPIC and routes to the appropriate provider, staff member, etc. May assist with the document preparation for incoming FMLA, Disability, SSA Form requests. Processes incoming and outgoing mail. Perform other duties as requested. Assists in training of new HIS staff Supports patients with the completion of ROI's etc. Works closely with the ONN's/providers supporting real time medical documentation needs. Acts as a liaison with HIS Boston to ensure proper processing of medical records and legal requests.

Requirements

Excellent communication, organizational skills, attention to detail, time management, and customer service skills
Ability to multitask
Excellent phone etiquette
PC proficiency
Able to quickly comprehend and implement new concepts or modifications to processes.
Ability to function as an integral member of a team
Ability to work cooperatively and communicate effectively with staff groups at various levels
Ability to effectively assist and provide training support for less experienced team members
Ability to work at a moderate to high level of independence and manage tasks of varying levels of complexity
High School diploma required.
High School Diploma/GED required, Associate or bachelor's degree preferred.
3 years' experience working in a medical setting (Degree may substitute for experience).
Extensive knowledge of insurances needed to support patient disability, FMLA requests.

Nice To Haves

Knowledge of medical terminology is preferred

Responsibilities

Works in collaboration with the DFCI Longwood based Health Information Services staff to ensure Quality Control of all aspects of the electronic health record processing.
Will assist Longwood Health Information Services in its efforts to meet and/or exceed patient, physician and customer expectations at satellite location.
Reviews daily visit lists for correct data; checks all electronic charts for any missing documents or recent reports, scans any/all data into the electronic medical record.
Reviews daily listing information against existing records for accuracy and completeness, verifies demographics and makes corrections as necessary.
Sorts, files, and collates, medical records such as admission slips, lab and pathology reports, and clinical notes and scan all into EMR.
Obtains lost or missing records in accordance with established procedures.
Communications with hospitals, IT departments, referring physicians, etc.
Manages existing paper charts, including scanning and sending to off-site storage facility.
Reviews and administers all consent forms, including mailing and scanning into charts.
Picks up and scans incoming paper data from the front desk and throughout clinic.
Manages both incoming and outgoing faxes.
Takes corrective action as needed.
Provides general institute, disease, or program-specific information to callers/patients within the scope of knowledge and authority.
Ensures compliance with DFCI policies and procedures for electronic health information in EPIC.
Adheres to standard operating procedures and compliance requirements.
Enters telephone encounters in EPIC and routes to the appropriate provider, staff member, etc.
May assist with the document preparation for incoming FMLA, Disability, SSA Form requests.
Processes incoming and outgoing mail.
Perform other duties as requested.
Assists in training of new HIS staff
Supports patients with the completion of ROI's etc.
Works closely with the ONN's/providers supporting real time medical documentation needs.
Acts as a liaison with HIS Boston to ensure proper processing of medical records and legal requests.