Health information Operations Supervisor

Sturdy Memorial Hospital•Attleboro, MA

About The Position

The Health Information Operations Supervisor leads, trains, and supervises staff to ensure accurate, compliant, and efficient handling of patient records and data. They oversee daily HIM operations, to include release of information, scanning, and vital statistics—while enforcing regulatory compliance, resolving workflow issues, and optimizing service quality for internal and external stakeholders. Manages: Release of Information, Record Processing, Vital Statistics Education/Training Associate's or Bachelor's degree in Health Information Licenses/Certification: RHIA (Registered Health Information Administrator) or RHIT (Registered Health Information Technician). Required Qualifications and Skills: Minimum of 5 years’ experience Working in a Health Information Department. Ability to work independently. Ability to train employees and maintain competencies Experience with customer service Experience leading team of employees Ensuring adherence to regulatory standards, privacy laws and internal policies Experience with EHR and medical terminology Strong leadership and communication skills Preferred Qualifications and Skills: Experience with Cerner Supervisory HIM related experience Essential Job Functions: Responsible for the daily workflow of the HIM Department, overseeing HIM Operations staff and processes including record completion, analysis, release of information, prepping, scanning, indexing, quality control (Record Processing), vital statistics and ensuring data accuracy, integrity, and HIPAA compliance for patient health records. Prioritizes work assignments related to record analysis, prepping, scanning, indexing, quality control, vital statistics and release of information. Responsible for monitoring performance ensuring efficient workflow and employee feedback. Monitors quality and quantity of work for staff working in HIM Operations with monthly feedback to employees. Assists Operation Manager by drafting policies and procedures. Responsible for monitoring performance ensuring an efficient workflow and employee feedback. Monitors quality and quantity of work for staff working in HIM Operations with monthly feedback to employees. Assists Operation Manager by drafting policies and procedures. Proactively provides coverage across all Health Information Management (HIM) functions, ensuring timely workflow completion and preventing backlogs without the need for direction. Serves as the point of contact for matters related to HIM Operations. Cross-trains staff in accordance with departmental procedures and follows up to ensure training effectiveness. Meets and exceeds performance standards. Reviews and addresses the provider refusal work queues. Completes annual evaluations for staff working in HIM Operations. Processes all SDP tickets related to duplicate medical record numbers and document related issues. Tracks and maintains delinquency statistics, generating reports on incomplete records, and escalating concerns to HIM leadership and Medical Staff Office. Completes Advance Directives, Moon, IMM audit and reports results to Case Management. Reviews all HIM related DNFB holds and follows action plan to facilitate record completion. Processes timecards for HIM Operations. Processes paperwork for DRG Appeals Strong proficiency in EMR systems, Microsoft Office Suite, and data management software. Proven experience in supervising staff, team building, and performance management. Excellent verbal and written communication skills to interact with medical professionals and staff. Comprehensive knowledge of medical terminology, medical records administration, and data privacy laws. High accuracy in handling patient data. Ability to function under pressure and adapt to changes in technology or procedures. Independent problem-solving abilities. Ability to analyze workflows and data trends. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Age and Diversity Related Criteria: Consistently treats patients, colleagues, and visitors with dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics, and cultures. Ability to Fulfill Job Expectations: Must have the ability to perform the essential functions of the position, including required work hours, locations, and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the workplace, and with or without reasonable accommodation. Physical Demands: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

Requirements

Minimum of 5 years’ experience Working in a Health Information Department.
Ability to work independently.
Ability to train employees and maintain competencies
Experience with customer service
Experience leading team of employees
Ensuring adherence to regulatory standards, privacy laws and internal policies
Experience with EHR and medical terminology
Strong leadership and communication skills
Associate's or Bachelor's degree in Health Information
RHIA (Registered Health Information Administrator) or RHIT (Registered Health Information Technician).
Strong proficiency in EMR systems, Microsoft Office Suite, and data management software.
Proven experience in supervising staff, team building, and performance management.
Excellent verbal and written communication skills to interact with medical professionals and staff.
Comprehensive knowledge of medical terminology, medical records administration, and data privacy laws.
High accuracy in handling patient data.
Ability to function under pressure and adapt to changes in technology or procedures.
Independent problem-solving abilities.
Ability to analyze workflows and data trends.

Nice To Haves

Experience with Cerner
Supervisory HIM related experience

Responsibilities

Responsible for the daily workflow of the HIM Department, overseeing HIM Operations staff and processes including record completion, analysis, release of information, prepping, scanning, indexing, quality control (Record Processing), vital statistics and ensuring data accuracy, integrity, and HIPAA compliance for patient health records.
Prioritizes work assignments related to record analysis, prepping, scanning, indexing, quality control, vital statistics and release of information.
Responsible for monitoring performance ensuring efficient workflow and employee feedback.
Monitors quality and quantity of work for staff working in HIM Operations with monthly feedback to employees.
Assists Operation Manager by drafting policies and procedures.
Responsible for monitoring performance ensuring an efficient workflow and employee feedback.
Monitors quality and quantity of work for staff working in HIM Operations with monthly feedback to employees.
Assists Operation Manager by drafting policies and procedures.
Proactively provides coverage across all Health Information Management (HIM) functions, ensuring timely workflow completion and preventing backlogs without the need for direction.
Serves as the point of contact for matters related to HIM Operations.
Cross-trains staff in accordance with departmental procedures and follows up to ensure training effectiveness.
Meets and exceeds performance standards.
Reviews and addresses the provider refusal work queues.
Completes annual evaluations for staff working in HIM Operations.
Processes all SDP tickets related to duplicate medical record numbers and document related issues.
Tracks and maintains delinquency statistics, generating reports on incomplete records, and escalating concerns to HIM leadership and Medical Staff Office.
Completes Advance Directives, Moon, IMM audit and reports results to Case Management.
Reviews all HIM related DNFB holds and follows action plan to facilitate record completion.
Processes timecards for HIM Operations.
Processes paperwork for DRG Appeals