Health Information Disability and FMLA Processing Representative I

SSM Health

4d • Onsite

About The Position

It's more than a career, it's a calling. WI-SSM Health Central Storage Madison Worker Type: Regular Job Highlights: Qualifications: Experience with EHR and FMLA/ Disability strongly preferred Schedule: Monday - Friday 7:30am - 4pm Location: 2202 West Beltline Highway Madison, WI 53713 Job Summary: Responsible for the accurate and time sensitive completion of return to work, Family and Medical Leave Act (FMLA) and Disability related forms received by the Health Information Department.

Requirements

• High School diploma/GED or 10 years of work experience
• Two years' experience
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Nice To Haves

• Experience with EHR and FMLA/ Disability strongly preferred

Responsibilities

• Reviews and understands patient’s charted medical history, diagnosis and CPT codes to summarize abstracted answers on FMLA and disability forms.
• Processes disability, FMLA and return to work forms from a variety of employers and insurance companies after the intake process has been initiated.
• Answers and handles incoming phone calls from patients/customers, insurance companies, employers and clinical staff to provide information regarding workflow and form status.
• Handles difficult calls in a professional manner and provides solutions to resolve issues in a quick and efficient manner.
• Validates the authorization to release records to a third party entity; ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations.
• Scans signed and completed forms and authorizations into the electronic health record.
• Communicates with clinical staff and providers via electronic health record messages as needed to complete the forms in a timely manner.
• Reviews finalized forms and ensures HIPAA compliance as well as accuracy and completeness of information provided on the form.
• Mails, faxes, emails or uses electronic health record messaging completed forms to patient or approved recipients.
• Performs other duties as assigned.

Benefits

• SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees