HCAI - HEALTH INFORMATION AND ELECTRONIC RECORDS ANALYST TRAINING PROGRAM (EHR SUPPORT INTERNSHIP)
About The Position
The Health Information and EHR Systems Analyst program (HIER) prepares students to manage healthcare data and electronic health record (EHR) systems with confidence. Learners receive hands-on training in EPIC, SQL, Tableau, and Crystal Reports, building core competencies in clinical data management, system implementation, and reporting. The program also introduces participants to technical workflows aligned with the EHR Support Analyst (ESA) role, including Epic optimization, system troubleshooting, and internal user support. This expanded focus equips learners to contribute to healthcare IT environments through both foundational and system-facing responsibilities, ensuring data accuracy, security, and compliance. This program prepares students for the HIMSS CAHIMS certification, providing a strong pathway into health information technology and EHR specialist roles across healthcare settings. Note: The EHR Support Analyst (ESA) plays a key role in helping healthcare teams use electronic health record (EHR) This program consists of online classroom training and a remote hands-on internship/externship. Participation in both components require a commitment of 40 hours per week during standard business hours.
Requirements
- Applicants must be residents of California and live within 30-45min from Sacramento, CA.
- Must be 18 years or older
- Must have a high school diploma or GED certification
- Must be a U.S. Citizen/National or have a valid Lawful Permanent Resident Alien (not open to non-citizens or Visa holders)
- Must have proficient computer experience (MS Windows & MS Suite (Word, Excel, PP, Outlook)
- Ability to type Net 40 wpm
- Great attention to detail and strict HIPAA compliance
- Analytical and detail oriented.
- Able to learn in a self-directed, fast-paced, rapidly changing environment.
Responsibilities
- Review communications from OCHIN and internal teams via email and Jira to stay informed of system updates and notifications.
- Relay system notifications and updates to appropriate end users to ensure timely awareness and action.
- Troubleshoot Epic-related issues in collaboration with end users and support teams, using Jira and other designated channels.
- Monitor and manage Epic workqueues including Interface Errors, EMR Errors, E-Prescribing Errors, Failed Fax, Charge Router Errors, and Claim Edits.
- Monitor and respond to internal help requests and departed provider pools to support data integrity and workflow continuity.
- Attach to and monitor the Default Provider In Basket to ensure timely resolution of outstanding items.
- Review and process scanning and indexing issues, including training end users on redaction procedures.
- Update and maintain user records (EMPs, SERs, Ella access) and system configurations to support accurate access and functionality.
- Build and inactivate user access as needed, following onboarding and offboarding protocols.
- Update Fee Schedules, Preference Lists, SmartPhrases, and SmartLists to reflect current workflows and provider needs.
- Request destination map updates and maintain Lot Manager to support accurate routing and inventory tracking.
- Assist users in optimizing their Epic experience through personalized support and workflow enhancements.
- Review Weekly Change Notices and update training documentation and workflows accordingly.
- Implement internal trainings on Epic functionality and system updates to support staff development.
- Create and modify letter templates to support communication and documentation needs.
- Assess existing workflows and contribute to the development of more efficient processes based on operational needs.
- Run and review system reports such as Open Encounter Reports and Duplicate Patient Reports.
- Maintain the security and integrity of health information by adhering to privacy policies and regulatory standards.
- Other duties as assigned.
Benefits
- living stipend
- Eligible for monthly benefits reimbursement of up to $600 (participant cost only). Some restrictions apply.
- Internet Stipend $35/month for 44 weeks
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
