Health Educator
About The Position
Health Educator Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Health Educator is responsible for responding to inbound inquiries for disease management or medication alert programs. How you will make an impact: Provides information to members eligible for disease management or medication alert programs. Makes outbound attempts to program members to provide health information according to program standards. Receives or places calls to members who have failed to enroll with disease management to encourage their enrollment in the correct disease management program. Diffuses situations with members who are resistant to health coaching and/or disease management interventions. Provides consultation to department associates regarding methods/approaches to help members recognize and overcome barriers to improve their health. Assists with increasing participants motivational level by addressing barriers and assessing needs. Focuses on improving member health by promoting incremental behavior change leading to healthier outcomes. Conducts behavioral assessments to identify individual member knowledge skills and behavioral needs. May coordinate with others in the multi-disciplinary clinical team.
Requirements
- Requires BA/BS in appropriate field of specialization and minimum of 2 years of related experience in direct care health education exercise instruction or patient education; or any combination of education and experience which would provide an equivalent background.
Nice To Haves
- Prior experience in health coaching, disease management in a call center environment, and/or patient education and behavior change techniques and strong understanding of disease management principles is preferred.
- For associates working within Puerto Rico who are member or patient facing either in a clinical setting or in the Best Transportation unit, a current PR health certificate and a current PR Law 300 certificate are required for this position.
Responsibilities
- Provides information to members eligible for disease management or medication alert programs.
- Makes outbound attempts to program members to provide health information according to program standards.
- Receives or places calls to members who have failed to enroll with disease management to encourage their enrollment in the correct disease management program.
- Diffuses situations with members who are resistant to health coaching and/or disease management interventions.
- Provides consultation to department associates regarding methods/approaches to help members recognize and overcome barriers to improve their health.
- Assists with increasing participants motivational level by addressing barriers and assessing needs.
- Focuses on improving member health by promoting incremental behavior change leading to healthier outcomes.
- Conducts behavioral assessments to identify individual member knowledge skills and behavioral needs.
- May coordinate with others in the multi-disciplinary clinical team.
Benefits
- In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
- We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
