Health Consultation Specialist (In-Person | Washington, DC)

Epiarx Concierge PLLC•Washington, DC

4d•$60,000 - $80,000•Onsite

About The Position

About EPIARX Diagnostics EPIARX Diagnostics is a private pathology practice based in Washington, DC, specializing in diagnostic and autopsy pathology, second-opinion consultations, and related services. We work closely with families, funeral homes, healthcare providers, and partner institutions across the United States, with a strong concentration along the East Coast and in the DMV region. We are a small but growing practice with a strong commitment to clinical integrity, thoughtful investigation, and compassionate client experience. Our work often involves sensitive and complex situations, and we value clarity, professionalism, and respect at every stage of the process. Position Overview We are seeking a Health Consultation Specialist to serve as a primary point of contact for individuals and organizations seeking EPIARX services. This is an in-person role based in Washington, DC and plays a critical front-end role in how clients experience our practice. In this role, you will conduct structured, non-clinical consultations, gather medical and case-related intake information, explain EPIARX service options, and coordinate next steps in collaboration with our physician and administrative teams. You will help ensure that clients are guided clearly and compassionately through our intake and engagement process, while maintaining strict boundaries around medical advice and clinical decision-making. This role does not provide medical advice, clinical opinions, or diagnostic interpretation.

Requirements

Bachelor’s degree in Healthcare Administration, Business, Communications, or a related field preferred.
3–7 years of experience in healthcare administration, patient intake, consultation, or a related client-facing role
2+ years of consultative sales, client enrollment, or intake conversion experience, preferably in healthcare, diagnostics, or other high-trust professional services
Prior experience working in a HIPAA-regulated environment strongly preferred
Experience conducting structured consultations or intake conversations involving sensitive or emotional subject matter
Demonstrated ability to guide consultation encounters through to an engaged client outcome by clearly explaining service options, process, timelines, and pricing, and by managing follow-up
Strong verbal and written communication skills, with the ability to explain complex processes clearly and calmly
High attention to detail and comfort working from defined SOPs and escalation protocols
Experience using CRM systems to track client interactions and outcomes
Ability to work independently while collaborating closely with physicians and administrative staff
Professional judgment and comfort maintaining clear boundaries (including refraining from medical advice or clinical interpretation)
Sales/consultative enrollment experience is required; however, this is a high-trust, compliance-forward role and does not involve providing medical recommendations or clinical interpretation.

Responsibilities

Conduct scheduled consultations with prospective and existing clients via phone or video, using established consult frameworks
Gather and document structured medical and case-related intake information without interpretation or clinical judgment
Present EPIARX service options neutrally, including scope, process, timelines, and pricing, and escalate cases to the physician for service recommendations as appropriate
Coordinate with the physician to confirm recommended services and overall case direction
Confirm total service costs following physician recommendation and guide clients through next steps
Prepare and send engagement and consent materials, and coordinate handoff to administrative staff for scheduling and logistics
Serve as a primary client-facing contact throughout the early stages of engagement
Conduct follow-up outreach to clients as appropriate to gather feedback and ensure a consistent client experience
Maintain accurate and complete records of consultations, intake information, and outcomes within the EPIARX CRM
Track and manage consult-related CRM data, including number of consultations completed, number of consultations converted to engaged cases, and number of consultations stalled or lost, with clear notes and context
Collaborate with the Marketing Specialist to support CRM workflows, data quality, and continuous improvement of intake and consultation processes
Adhere to all HIPAA, privacy, and confidentiality requirements