Health Coach Manager | Michigan

Diverge Health•Detroit, MI

4d•$88,000 - $93,000

About The Position

At Diverge Health we are passionate about improving health access and outcomes for those most in need. We partner with primary care providers to improve the engagement and management of their Medicaid patients, offering independent practices with specialized resources and clinical programs to close gaps in care. Our teams work to address medical, social and behavioral patient needs, lowering healthcare costs and improving patient lives. Guided by our core values of humility, continuous learning and feeling the weight, our team is on a mission to strengthen communities from within, unlocking people's ability to live their healthiest lives. We are looking for a Health Coach Manager, to join our team in our Michigan Market! Reporting to our Senior Manager of Care Operations, this role is central to supporting our frontline Health Coaches, strengthening performance, and ensuring patients receive compassionate, high-quality care. You will lead with empathy, clarity, and accountability—helping people grow while keeping our mission front and center. What You’ll Do As the Health Coach Manager , you will play a pivotal role in developing people, driving performance, and reinforcing a culture rooted in trust and purpose. You will partner closely with care teams to ensure Health Coaches feel supported, equipped, and motivated to deliver meaningful patient impact. Key areas you’ll add value: Build strong, trusting relationships with frontline Health Coaches through consistent presence and support. Lead people-management efforts, including onboarding, communication, performance management, and growth planning. Coach, mentor, and develop Health Coaches through regular feedback, shadowing, and skill-building. Use data and dashboards to monitor individual and pod-level performance and identify improvement opportunities. Translate performance insights into clear, actionable guidance for the team. Conduct performance reviews and proactively address performance gaps or risks. Serve as a culture carrier by modeling Diverge’s mission, values, and expectations daily. Create a safe, inclusive environment where team members feel empowered and accountable. Support quality initiatives such as QA calls, chart audits, and patient feedback reviews. Collaborate across teams and contribute to initiatives that advance care quality and outcomes.

Requirements

Demonstrated success managing people and guiding day-to-day performance.
3+ years of supervisory or people-management experience.
5+ years in customer service, coaching, or a related field; experience in fast-paced or high-growth environments preferred.
Experience supporting social determinants of health and working with vulnerable populations.
Strong patient-facing or customer-facing background; Motivational Interviewing experience preferred.
Comfort leading remote or distributed teams and fostering strong team culture.
Experience working with diverse clinical and non-clinical partners.
Ability to travel locally for patient visits, partner practices, and meetings.

Nice To Haves

Familiarity with primary care, health coaching, or health education is a plus.

Responsibilities

Build strong, trusting relationships with frontline Health Coaches through consistent presence and support.
Lead people-management efforts, including onboarding, communication, performance management, and growth planning.
Coach, mentor, and develop Health Coaches through regular feedback, shadowing, and skill-building.
Use data and dashboards to monitor individual and pod-level performance and identify improvement opportunities.
Translate performance insights into clear, actionable guidance for the team.
Conduct performance reviews and proactively address performance gaps or risks.
Serve as a culture carrier by modeling Diverge’s mission, values, and expectations daily.
Create a safe, inclusive environment where team members feel empowered and accountable.
Support quality initiatives such as QA calls, chart audits, and patient feedback reviews.
Collaborate across teams and contribute to initiatives that advance care quality and outcomes.