Health Club Manager - Hilton Anatole

Hilton•Dallas, TX

1d•Onsite

About The Position

The Verandah Athletic Club is an upscale, 24-hour private fitness and recreation facility located within the beautiful 7-acre park at the Hilton Anatole Hotel in Dallas, Texas. Spanning 86,000 square feet, the club offers an exceptional experience for both hotel guests and members. We are excited to add a Health Club Manager to our team! This role is a fantastic opportunity to make a meaningful impact on guest and member experiences while leading operations in a premier fitness environment.

Requirements

1 years of experience working within a health club/fitness center in a supervisory role
Flexible scheduling based on business needs, weekends are required
Albe to lift, push, pull a minimum of 50LBS
Schedule: Wednesday - Sunday - Hours will vary based off business demands between 10am-8pm

Responsibilities

Lead the membership experience for the Verandah Club by overseeing all aspects of club operations, member billing, retention, and sales initiatives.
Manage all aspects of membership billing, renewals, applications, and database accuracy.
Ensure timely invoicing, payment processing, and reporting for financial transparency.
Develop and execute retention strategies to maintain high satisfaction and minimize cancellations.
Act as the primary contact for member inquiries, issues, and feedback, resolving concerns promptly.
Implement regular touchpoints (emails, check-ins, surveys) to strengthen member relationships.
Plan and execute membership sales campaigns, referral programs, and promotional offers to drive new sign-ups.
Collaborate with marketing and operations to develop creative sales materials and outreach.
Track and analyze sales and retention metrics to identify opportunities for improvement.
Coordinate with Fitness Center Supervisors to ensure member-facing operations (locker rooms, amenities, classes) meet brand standards.
Support scheduling of membership-related staff and ensure consistent service quality.
Train front-line membership staff on billing procedures, upselling techniques, and guest service standards.
Foster a sales-driven, member-centric culture among team members.

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs