Health Clerk - PRN Staffing Support Services

University of Missouri Health Care•Columbia, MO

23d•$15•Onsite

About The Position

MU Health Care is seeking a dynamic and compassionate Health Clerk to enhance patient well-being and support hospital operations. In this role, you will be assigned to one of three key areas per shift: Patient Observer, where you’ll monitor patients for safety concerns; Unit Clerk, assisting the charge nurse with administrative tasks like managing transport requests, answering phones, and ensuring call lights are addressed; or Video Monitoring Room (VMR), where you'll remotely observe patients who require monitoring but not in-room supervision. The ideal candidate is organized, proactive, and committed to fostering a patient-safe environment by recognizing safety concerns and communicating when clinical intervention is needed. If you’re ready to make a meaningful impact on healthcare, join us as a Health Clerk and be part of a team dedicated to excellence. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. We believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine. Our academic health system — the only in mid-Missouri — is home to multiple hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way.

Requirements

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Nice To Haves

Additional license/certification requirements as determined by the hiring department.

Responsibilities

Provide administrative and clerical support for units.
Serve as the computer and office equipment resource or super user for areas.
Answer phones, take and relay messages, ensuring follow-up as needed, monitoring and promptly answering call lights using positive guest relations skills, which includes coordinating appropriate staff assistance as required, coordinating, maintaining, and restocking unit supplies, which includes coordinating and completing retrieval and delivery, and serving as the unit resource person and communicator by maintaining line of sight on staff locations, equipment, and supplies.
Coordinate paperwork for the unit, including admissions/discharge logs, census logs, patient medical records, and other unit-specific documentation.
Maintain accurate and timely entry of information into the computerized bed-management system.
Collect patient and unit data as assigned.
Maintain appropriate medical records and other forms needed during computer downtime.
Organize workload and manage multiple tasks while maintaining a neat and clean patient environment in the unit station and common areas.
Utilize principles of Patient Family Centered Care to provide exemplary customer service.
Establish and ensure good rapport with patients, guests, and staff.
Monitor visitors on the unit and alert staff to possible problems and security issues.
Assist with patient support and safety monitoring tasks that do not require hands-on clinical patient care, including observing assigned patients for safety, including suicidal precautions as outlined by the RN, reporting safety concerns to clinical staff, and redirecting patients until assistance arrives, meal-tray set up, monitoring safety, and for oral intake difficulties.
Educate and train new health clerks, students, and other staff, related to health clerk activities and responsibilities.
Contribute to and support a positive learning environment.
Perform other duties as delegated by nursing staff and unit management as needed in routine and emergent situations.
May complete unit/department-specific duties and expectations as outlined in department documents.