Health Center Team Lead (Front Desk) - ACCESS Madison

ACCESS Community Health Network • Chicago, IL

6h

About The Position

The Team Lead is responsible and accountable for assessing, planning, organizing, and supervising health center activities under the direction of the Health Center Manager. The team lead is a superuser in their area and practices in accordance to established ACCESS policies and procedures. They work to ensure that each patient has a positive experience.

Requirements

• High School diploma or equivalent
• Two (2) years’ experience in health care
• One year of healthcare front desk receptionist experience
• A minimum of six (6) months’ experience as Epic super user
• Basic proficiency in Microsoft Office products

Responsibilities

• Train/precept new and existing staff according to standards and processes
• Serve as the health center super-user for Epic and other tools/systems
• Supervise staff (in absence/at direction of manager) providing leadership and direction to all health center employees, motivate staff and ensure focus on the mission
• Provide clear and constructive performance feedback to staff, share performance feedback with health center manager
• Partner with providers and staff to solve problems, patient issues/complaints, etc.; provide conflict resolution support for team members (service recovery)
• Support manager with introduction and monitoring of new processes and procedures for the department when necessary.
• Maintain health center inventory; replenish supplies as necessary
• Develop/prepare monthly staff time schedules; completes daily work schedule of assignments including scheduling lunch and breaktimes as directed by manager

Benefits

• Tuition reimbursement and student loan forgiveness programs for qualifying individuals
• Comprehensive healthcare coverage including Medical, Dental, and Vision
• Generous PTO after introduction period
• 403(B) retirement plan and financial resources to help you save and plan for your retirement
• Life Insurance
• Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees