Health Center Supervisor

Family Healthcare Network • Woodlake, CA

89d • $68,640 - $108,697

About The Position

The position involves providing supervision to departmental staff, demonstrating successful leadership by selecting and building talent, and managing performance evaluations and disciplinary actions. The role requires effective communication with staff, building a successful team, and ensuring compliance with training plans. Additionally, the position includes managing work assignments, monitoring staff performance, and making recommendations for workflow changes. The individual will also be responsible for ensuring patient information is accurately collected and verified, handling patient complaints, and maintaining relevant logs. The role requires collaboration with other department supervisors and participation in staff meetings to facilitate efficient patient flow.

Requirements

• Possesses specific advanced knowledge and skills, including written and verbal communication skills, computational, computer and technical skills, and mathematical knowledge frequently acquired through completion of an Associates Degree program or comparable experience.
• Two years of leadership experience or 5 years of progressively greater responsibility or significant contributions to projects and initiatives that demonstrate leadership skills.
• Ability to prepare complex documents in Microsoft Word, including creating tables, charts, graphs and other elements.
• Ability to use Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.
• Ability to develop sophisticated presentations in Microsoft PowerPoint.

Nice To Haves

• Medical Assistant/LVN Certification at locations without a Floor Supervisor.

Responsibilities

• Provides supervision to departmental staff.
• Demonstrates successful leadership by selecting and building talent.
• Responsible for performance management of assigned staff, including recognition, performance evaluations, and formal coaching and counseling.
• Responsible for making recommendations regarding hiring or firing, and the advancement and promotion of assigned staff.
• Demonstrates core leadership behaviors and team one approach.
• Responsible for communicating with staff.
• Builds a successful team and aligns team performance.
• Provides and/or ensures employees receive instruction/training needed to successfully complete their assigned job responsibilities.
• Manages work of assigned team, assigns duties to employees, and provides daily guidance and supervision.
• Ensures that employees are aware of and adhere to company workflows, procedures, and policies.
• Recommends workflow and procedure changes based on observations from the floor.
• Assists manager in ensuring department expenses stay within budget.
• Maintains compliance with all employee related reporting and tracking.
• Develops, implements and tracks operational plans to improve and meet health center performance goals.
• Identifies opportunities for improving customer service, patient throughput and patient flow.
• Ensures patient information is collected, verified, updated and financial options reviewed during registration.
• Ensures insurance eligibility verification is completed.
• Understands and performs legal documentation and chart completion according to policy and procedures.
• Completes periodic chart audits to ensure the Health Center remains audit ready.
• Conducts health center rounding to ensure customer service is at its highest level.
• Responsible for handling patient complaints and developing solutions.
• Ensures all relevant logs are properly maintained.
• Participates and assists with facilitating staff meetings.
• Facilitates efficient patient flow by coordinating front and back office services.
• Utilizes dashboard and other metric tools to ensure efficient patient visits.
• Prepares and posts staff schedules at least one month in advance.
• Administers initial and annual skills/competency assessments.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees