Health Center Site Manager

Family Centers • Greenwich, CT

just now

About The Position

The Health Center Site Manager is a leadership role responsible for providing overall operational management of a fast-paced, multi-specialty site’s activities. This position oversees daily clinic operations to ensure effective systems are in place, exceptional patient and staff experience are delivered, and quality and regulatory standards are consistently met. It fosters high-performing, motivated teams and maintains a welcoming, cohesive, and collaborative work environment.

The role blends administrative oversight with a strong understanding of clinical workflows, making it well suited for an individual with healthcare operations experience and a patient-centered, team-oriented approach. In collaboration with Clinical and Quality Managers and Clinical and Operations Directors, this position supports the development and execution of the site's operations, monitors performance indicators, and performs continuous improvement initiatives.

Requirements

• 3–5+ years of healthcare administrative or management experience.
• Strong understanding of clinical workflows and patient care operations.
• Strong supervisory experience with 10+ employees.
• EMR proficiency; Epic strongly preferred.
• Strong leadership, communication, and team‑building abilities.
• Ability to analyze operational data and drive performance improvements.
• Strong problem‑solving and cross‑department collaboration skills.
• Knowledge of OSHA, HIPAA, infection control, HRSA, and Joint Commission standards.

Nice To Haves

• Bachelor’s degree in healthcare administration, business, or related field.
• Experience working within an FQHC environment.
• Previous supervisory experience in a multi-disciplinary clinical setting.

Responsibilities

• Provide day-to-day management of clinic operations, ensuring seamless patient flow, and timely delivery of services, scheduling efficiency, and clinic throughput.
• Supervise and coordinate all administrative and clinical activities within the practice.
• Resolve operational and medical-administrative issues in collaboration with Medical Site Directors.
• Maintain open communication channels with staff to promote high morale and a professional environment.
• Oversee physical operations including maintenance, facilities coordination, and materials management.
• Monitor adherence to clinic operating policies and procedures in conjunction with the Clinical Services Department.
• Monitor admin staff productivity dashboards, and partner with Director to review operational KPIs.
• Ensure effective implementation and maintenance of Patient-Centered Medical Home (PCMH) standards.
• Lead initiatives to improve access, no-show rates, cycle times, and care coordination.
• Recruit, onboard, train, and develop staff in partnership with Human Resources and the Director of Operations.
• Conduct annual performance evaluations, competency reviews, and corrective actions when needed.
• Promote an inclusive, team-oriented culture aligned with organizational values.
• Manage daily huddles to encourage communication and alignment with daily goals.
• Celebrate individual and team achievements and foster a culture of continuous improvement.
• Ensure compliance with all regulatory requirements including OSHA, HIPAA, CLIA, HRSA, and the Joint Commission.
• Participate in audits, quality reviews, and development of corrective action plans.
• Support infection prevention efforts, emergency response planning, and safety drills.
• Work collaboratively with clinical leadership to monitor and improve quality measures, preventive screenings, and patient satisfaction.
• Collaborate with Revenue Cycle on registration accuracy, insurance verification, claims, and collections.
• Monitor provider productivity, visit utilization, and associated performance metrics.
• Recommend operational improvements to enhance efficiency and financial stability.
• Provide regular updates to the Director of Operations regarding staffing, performance indicators, operational risks, and site needs.
• Track and report incident documentation, patient grievances, safety events, and facility issues.
• Inform leadership of current trends, challenges, and opportunities for optimization.
• Ensure compliance with Family Centers Standards for Service Excellence.
• Complete all ongoing annual training as required by the organization.
• Perform other duties as assigned.

Benefits

• Salary commensurate with experience.
• A suite of benefits including generous paid time off, medical, dental, vision, tax-free spending accounts, disability, life and AD&D insurance.
• Additional benefits include an employee assistance plan, pet insurance, critical accident and illness, wellness services, tuition assistance, and retirement savings.
• The opportunity to work for an employer consistently rated one of the Top Workplaces in Western Connecticut by Hearst Connecticut Media and a perfect 100 Encompass rating by Charity Navigator 10.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees