Health Center Manager

Planned Parenthood of the North Country New York•City of Plattsburgh, NY

About The Position

The Health Center Manager (HCM) oversees the daily operation of assigned health centers for Planned Parenthood of the North Country New York (PPNCNY). The primary duties of the Health Center Manager are to establish an effective supervisory relationship with all health center team members, ensure efficient, high-quality medical services are provided in accordance with the organization’s protocols, ensures administrative policies and procedures are adhered to, and to provide effective feedback to management and team members to assure that the health center runs effectively and efficiently. Leads the health center team to meet productivity, patient experience expectations and ensure compliance standards are maintained. Supports the organization’s strategic plan and workplace inclusion initiatives. Abides by the organization’s mission in performing job duties.

Requirements

Three to five years of relevant on-site management experience or equivalent, preferably in a health care environment.
Associate’s degree in Human Services, Healthcare, Public Health, or a related field, or equivalent experience.
Experience in office practice environment with a health care team
Ability to think and act strategically
Ability to lead others, especially related to change
Ability to communicate effectively, make decisions, solve problems and function as a team leader
Strong customer services emphasis
Excellent organizational skills, sense of responsibility and a high level of motivation
Ability to set priorities and maintain composure under stress and provide leadership in a fast-paced environment
Excellent business English, Microsoft Word, database, and Excel skills
Commitment to PPNCNY core values of teamwork, compassion, confidentiality, and quality care
Acceptance and understanding of PPNCNY Personnel Policies
Commitment to Planned Parenthood's mission
Ability to travel
Flexibility in working hours, including the ability to work nights and weekends
Current certification in BLS/CPR

Nice To Haves

Experience in women’s health care, birth control, STDs or OB/GYN nursing preferred.
Prior experience in family planning clinic or medical office preferred.

Responsibilities

Supervises health center staff and manages day-to-day operations for assigned health centers providing reproductive healthcare services to patients.
Participates in a team approach to patient care, being cognizant of and responsive to the needs of patients as demonstrated by interactions showing respect, knowledge, responsibility, compassion, sensitivity, cultural competence, and timely access to care.
Effectively leads staff including clear communication and training of affiliate directives, priorities, or strategic health center changes.
Leads health center team to meet productivity and revenue goals, as demonstrated by actions taken to ensure appointment availability.
Lead, motivate, coach, and perform on the job training for health center team members. Coaches and develops health center team members in change process and building service-oriented teams.
Plans and conducts regular staff meetings to facilitate team building, communication, problem solving, and obtain staff input/feedback.
Provides leadership in health center operations, including selection, hiring, training, and evaluation of staff.
Develops an effective leadership style with team members, provides timely feedback and performance evaluation reviews with staff.
Participates in a team approach to monitor health center flow and diminishes bottlenecks, monitors patient volume, capacity, and productivity of health center.
Accepts individual and joint responsibility for, and the efforts to achieve health center goals regarding number of patients served, visit cycle time, appointment show rate, accuracy in the execution and recording of patient payments, patient satisfaction etc.
Provides direct feedback to team members to enhance quality, accuracy, and patient satisfaction with the services patients receive; coaches team members on ways to improve customer service.
Manages upkeep of facility in conjunction with facility team, reporting needs timely.
Fosters a positive communication environment including eliciting creativity, staff ideas, concerns, and suggestions.
Maintain positive employee relations including proactively addressing potential employee concerns/problems and appropriately respond and document performance concerns and actions when necessary.
In collaboration with the training department, ensures that ongoing training and development programs are available to staff within area of responsibility. Ensures all required training is completed for direct reports and has overall accountability for staff within area of responsibility.
Embraces the organization’s ‘In This Together customer service standards and uses them with internal and external customers, every person, every time.
Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.