Health Center Lead - LPN

Marathon Health • Minneapolis, MN

21d • Onsite

About The Position

Marathon Health is seeking a Health Center Lead to lead the delivery of high-quality, patient-centered primary care services while managing the daily operations of one or more health centers. This dual-function role blends clinical insight with operational leadership to ensure seamless care delivery and high-performing teams. This role will oversee day-to-day operations of assigned health center(s), including workflows, staffing, scheduling, and compliance. This role will also collaborate with internal stakeholders such as the Director of Operations, Medical Director, and others to align care delivery with organizational goals. There are three levels of the Health Center Lead role, each with responsibilities that vary based on several factors: the number of health centers overseen, the number of direct reports, and the geographical distribution of those centers. The complexity of operations will also differ by level. In addition, the balance of time spent in the clinical care setting versus health center operations will vary across the three levels. This position requires a consistent on-site presence to support teammates, monitor operations, and ensure delivery of high-quality care. Depending on the number of health centers managed, this position may require regular travel to assigned health centers.

Requirements

• 4+ years of prior experience in a direct healthcare setting delivering excellent service to clients, patients, providers and teammates.
• Experience in a direct healthcare setting or professional role with an active certification such as CMA/LPN/LVN, other healthcare specialization.

Nice To Haves

• Prior supervisory experience in leading direct reports (e.g., scheduling, coaching, performance, timecards/time off) in a healthcare or health-center setting
• Excellent written and oral communications skills.
• Ability to communicate with clients, patients, business leaders and professionals.
• Exceptional customer service skills and ability to promote teamwork.
• Ability to build and maintain trusting relationships by approaching all work with integrity and commitment.
• Excellent time management skills and ability to multi-task, prioritize work, execute a plan, and meet deadlines.
• Flexibility and adaptive skills with the ability to effectively manage competing priorities in a constantly evolving workplace in a fast-paced environment.

Responsibilities

• Clinical Care Provide primary and preventive care to an eligible patient population, including comprehensive evaluations and care planning.
• Manage chronic conditions through ongoing, collaborative care.
• Ensure a positive patient experience reflected in satisfaction metrics (e.g., NPS scores).
• Health Center Operations Health Center Operations and Scheduling Frozen time, visits per hour (VPH), utilization, same/next day availability, missing slips, daily logs, service recovery
• Oversee daily operations of the clinic, including patient flow, scheduling, inventory, and regulatory compliance.
• Coordinate with internal support teams to address IT, technical, facility, or supply issues.
• Lead quality reviews and maintain alignment with all applicable standards and certifications.
• Oversee teammate scheduling and coverage to ensure adequate staffing as they arise related to PTO and leave requests
• Support health center go-live readiness by being on-site during opening, directing clinical support staff, ensuring completion of clinical operations such as QC testing, documentation, and staff competencies, and collaborating with PMO and internal teams to resolve setup needs, maintain readiness, and deliver a seamless first day of patient care.
• Ensure huddles are done on a daily basis
• People Leadership and Team Culture : Turnover, Standout adoption, Pulse survey completion
• Teammate Payroll: Approve timesheets, approve PTO
• Teammate Engagement: Build a positive, high-performing culture aligned with Marathon Health’s values by utilizing StandOut, EP, and recognition and coaching tools provided to support teammate engagement and development.
• Teammate Relations: Support a positive, respectful, and productive work environment by addressing teammate concerns, resolving conflicts, ensuring fair treatment, and promoting strong communication between teammates and leaders.
• Teammate Onboarding/Recruiting: Leads the recruitment and selection of teammates in partnership with operations leadership. Position requisition, onboards, trains and supports new teammates and ensures new hires are set up for success.
• Communication: Primary point of communication for distribution of information to clinical support staff. Coordinate daily communication of meetings and ensure that all teammates are informed of important company updates and are well equipped with information in a timely manner.
• Performance, Engagement & Events Drive awareness and achievement of clinical KPIs (e.g., P3 , performance guarantees).
• Serve as the health center’s lead coordinator for client events such as biometric screenings, health fairs, and wellness outreach.
• Partner with the team on patient engagement strategies to improve participation and outcomes.

Benefits

• Comprehensive Health & Wellness Benefits: Choice of 2 medical plans, 2 dental plans, and vision coverage, unlimited free mental health benefits and EAP resources, Rewards for challenges and healthy lifestyle activities
• Family Friendly & Reproductive Health Benefits: Family-building and hormonal health benefits and paid parental leave
• Time-Based Benefits: Generous PTO or FTO, Paid Holidays + A Day for What Matters
• Financial Support: Company paid Basic Life and Disability insurance, Supplemental Life, Spending Accounts, 401(k) with employer match and graded vesting
• Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed