Health Center Concierge

UNITE HERE HEALTH•Las Vegas, NV

just now•$19 - $23•Onsite

About The Position

UNITE HERE HEALTH serves over 200,000 workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity! This is a Neighborhood Health Center Opening The Health Center Ambassador serves as the first point of contact and a positive representative for all patients and families, delivering a 5-star customer service experience that reflects the Health Center’s mission, vision, and values. This role utilizes exceptional service techniques to warmly welcome patients, identify and clarify their needs, and provide effective, compassionate assistance. Responsibilities also include conducting both scheduled and unscheduled tours, as well as offering language support to provider partners when needed.

Requirements

1 ~ 2 years of related experience minimum
Spanish bilingual required (speak and write)
Working knowledge and experience in a healthcare environment preferred
Understands medical and insurance terminology
Knowledge of patient rights and age specific patient care practices
High school diploma (associate’s degree preferred)

Responsibilities

Supports Health Center operations by greeting, and giving directions to patients in the Health Center lobby
Conducts Health Center tours and assists patients with walk-in appointments
Conducts new patient outreach assignments and assists with Health Center surveys
Demonstrates ability to warm-transfer calls to appropriate departments
Distributes approved Health Center and/or Culinary Health Fund flyers
Promotes and assists patients with signing up for, navigating, and troubleshooting the patient portal
Updates daily trackers
Collaborates with Health Center staff on special projects
Delivers 5-star service by answering patients’ questions and coordinating with the appropriate resources and/or departments all in compliance with the department’s QA program
Assists with all non-clinical inquiries and directs patients to all relevant locations within the Health Center or to an outside source where applicable
Escalates urgent, sensitive, or unresolved patient issues, concerns, and/or inquiries as designated by Health Center Administrative Team
Verifies patient eligibility and answers eligibility related questions
Assists with patient check-in and required forms
Reviews appointment details (date, time, location, and provider name) with patients, ensuring clear understanding of their upcoming appointments
Establishes and maintains effective working relationships with all people encountered during daily duties, fostering a positive and collaborative environment
Exemplifies the Fund’s values in leading and fostering a respectful, trusting, and engaged culture of inclusion and engagement