Health Care Navigator

St Vincent De Paul Cares•Clearwater, FL

About The Position

SSVF Health Care Navigators provide services that include connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care. SSVF Health Care Navigators provide a case management function and care coordination, health education, interdisciplinary collaboration, coordination, and consultation. SSVF Healthcare Navigators do not provide health care and instead work closely with the Veteran’s primary care provider and members of the Veteran’s assigned interdisciplinary treatment team. The Health Care Navigator will act as a liaison between the SSVF grantee and the VA or community medical clinic and works with a population of Veterans with complex needs who require assistance accessing health care services or adhering to health care plans.The SSVF Health Care Navigator works closely with the Veteran’s assigned multidisciplinary team, including medical, nursing, and administrative specialists, and case management personnel. The SSVF Health Care Navigator works within this team to provide timely, appropriate, Veteran centered care equitably. The SSVF Health Care Navigator works collaboratively with the team and the Veteran to identify and address system challenges for enhanced care coordination as needed.

Requirements

Able to speak, write and understand English.
Possess basic computer skills.
Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups.
Flexible work schedule including evenings, nights, weekends and holidays.
Ability to set appropriate limits, work under deadlines and multi-task.
Ability to organize, prioritize, self-motivate, and deliver results.
Excellent communication and listening skills.
Possess strong work ethics.
Successfully pass Law Enforcement background screening.
Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business.
Must have reliable transportation
Participates in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process.
Mission driven attitude supplemented with integrity and passion.
Adherence to the highest ethical standards, personally and professionally.
A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.
Evidence of deep alignment with the Society of St. Vincent de Paul South Pinellas, Inc. Mission and Values.
This position requires a Level 2 background screening through the Florida Background Screening Clearinghouse.
Bachelor’s level social worker or related experience is required.

Nice To Haves

In depth knowledge of the health care resources in the community available for the veteran population, especially services and programs offered by the VA
Have basic knowledge of severe and persistent mental illness and substance abuse
Ability to form partnerships in the community and seek out community resources
Strong oral and written communications
Strong organizational, time management, and data management skills
Proven ability to work effectively both individually and as part of a team
Ability to multi-task and problem solve under pressure
Ability to provide positive customer service to difficult populations
At least two years of experience in a health care or social services area of practice working with Veterans is preferred.

Responsibilities

Conduct assessments of the Veteran in collaboration with the interdisciplinary treatment team, the Veteran, family members, and significant others.
Assess the Veteran's strengths, limitations, risk factors, and internal/external supports and service needs to optimize the Veteran's ability to access and maintain health care services.
Enter data in HMIS or equivalent system and the client file in a timely and complete manner
Works closely with Veterans to assist them in communicating their preferences in care and personal health-related goals to facilitate shared decision making of the Veteran’s care.
Serve as a resource for education and support for Veterans and families and help identify appropriate and credible resources and support tailored to the needs and desires of the Veteran.
Act as an advocate for the client, integrating the Veteran’s cultural values into their care plan. Assist in monitoring progress towards established goals.
Regularly consult with other team members to addresses the needs of the Veteran.
Identify systemic barriers within the organization, communicates with organizational leadership about these barriers, and works collaboratively to find viable solutions. Provides subject matter expert consultation to staff and community providers on the specialty area of practice.
Modifies services to meet the needs of Veterans best and coordinates services with other organizations and programs to assure such services are complementary and comprehensive; directs activities to maximize effectiveness, efficiency, and continuity of care for Veterans
Participate effectively in team meetings, case conferences, and related activities. Collaborates with multidisciplinary team members in a manner that enhances the coordination of comprehensive Veteran care.
Complies with all applicable training requirements.
Complies with all company safety, personnel and operational policies and procedures.
Complies with work schedule to ensure effective operations of Agency programs.
Contributes positively as a member of a productive and cooperative team.
Performs other duties as necessary to fulfill the mission of the Society of St. Vincent de Paul South Pinellas, Inc.