Health Care Concierge – Associate (Remote, Pennsylvania Only)

American Personnel Managers & Consultants•Camp Hill, PA

10d•$17•Remote

About The Position

We are seeking dependable, performance-driven individuals to join our call center team. This role is ideal for candidates who value consistency, accountability, and long-term stability in a performance-based environment. Role Overview Health Care Concierges support health plan members by providing guidance, education, and resolution regarding benefits, claims, and related inquiries.

Requirements

Pennsylvania resident only
Must live within a 3-hour driving distance of the Harrisburg Metro Area
Out-of-state applications will not be considered
Tentative start date: January 2026
High school diploma or GED required
Minimum 2 years of customer service or call center experience
Strong typing and written communication skills
Ability to make independent decisions
Comfortable with Microsoft Office
Ability to learn complex health plan information
Commitment to reliability and long-term employment
Full-time
Monday through Friday
Day shift
Fixed schedule
Remote after equipment installation
This role requires reliable, consistent attendance and is best suited for individuals who can maintain a full-time schedule with limited unplanned absences.

Nice To Haves

Bilingual (Spanish) a plus
Associate or college degree preferred
Excel experience a plus

Responsibilities

Handle inbound member and provider inquiries
Drive First Call Resolution
Manage inquiries across phone, email, chat, fax, and web
Accurately document all interactions
Conduct outbound service calls as needed
Deliver professional, empathetic customer service

Benefits

Monthly performance incentives
Annual raises based on individual KPIs
Paid training with mentorship
Probationary period of 720 hours of active work before paid time off and holiday eligibility

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