Health Care Concierge – Associate (Remote, Pennsylvania Only)

American Personnel Managers & Consultants • Camp Hill, PA

8d • $17 • Remote

About The Position

Health Care Concierge – Associate (Remote, Pennsylvania Only) We are seeking dependable, performance-driven individuals to join our call center team. This role is ideal for candidates who value consistency, accountability, and long-term stability in a performance-based environment. Role Overview Health Care Concierges support health plan members by providing guidance, education, and resolution regarding benefits, claims, and related inquiries.

Requirements

• Pennsylvania resident only
• Must live within a 3-hour driving distance of the Harrisburg Metro Area (Required for initial equipment installation; no in-office work after setup)
• Out-of-state applications will not be considered
• High school diploma or GED required
• Minimum 2 years of customer service or call center experience
• Strong typing and written communication skills
• Ability to make independent decisions
• Comfortable with Microsoft Office; Excel experience a plus
• Ability to learn complex health plan information
• Commitment to reliability and long-term employment
• Full-time Monday through Friday Day shift Fixed schedule Remote after equipment installation
• This role requires reliable, consistent attendance and is best suited for individuals who can maintain a full-time schedule with limited unplanned absences.

Nice To Haves

• Associate or college degree preferred
• Bilingual (Spanish) a plus

Responsibilities

• Handle inbound member and provider inquiries
• Drive First Call Resolution
• Manage inquiries across phone, email, chat, fax, and web
• Accurately document all interactions
• Conduct outbound service calls as needed
• Deliver professional, empathetic customer service

Benefits

• Paid training with mentorship
• Annual raises based on individual KPIs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED