At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummaryIs your passion helping others? Are you a dynamic communicator? A team player? Do you thrive in a fast-paced environment? If so, we are looking for you! The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues to help the Medicare population learn about and complete important health screenings and activities. As a Health Advocate on the Healthy Outcomes Team, you will interact with members telephonically to inspire healthy behaviors. Our goal on each call is to give every member a clear understanding of their benefits for specific screenings and medications. You will talk to providers and members to assist with important health services, medications, and resources to improve Star health outcomes. Your key responsibilities are:Inbound and outbound calls throughout the working day to members and providers to help getting services like healthcare visits, screenings, vaccinations, or medication refills.Working through barriers that stand in the way of our members' good healthDelivering the best member experience through professional empathetic conversationsProvide important education to members to help them make good health decisions that improve their healthAccurately document conversations in the member's health recordYour key abilities are:High-energy engagement to provide exceptional serviceEmpathetic, curious, with an enthusiasm for learning Knowledge retention and recall answering questions and resolve issuesDesire to understand and meet our members' needs and escalate issues for resolutionSpeed and efficiency to meet business metrics and goals.Ability to handle pressure and to stay calm and positive in all situationsAbility to work independently, apply critical thinking skills when needed, multitask with ease, and demonstrate professionalism in all interactions.Ability to absorb and apply new and changing information.Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment