Health Advocate- Inbound/Outbound Calls, Healthy Outcomes Team - Work From Home

CVS Health

1d • $17 - $26 • Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary/Mission: Is your passion helping others? Are you a dynamic communicator? A team player? Do you thrive in a fast-paced environment? If so, we are looking for you! The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues to help the Medicare population learn about and complete important health screenings and activities. As a Health Advocate on the Healthy Outcomes Team, you will interact with members telephonically to inspire healthy behaviors. Our goal on each call is to give every member a clear understanding of their benefits for specific screenings and medications. You will talk to providers and members to assist with important health services, medications, and resources to improve Star health outcomes. Your key responsibilities are: Inbound and outbound calls to members and providers to help getting services like healthcare visits, screenings, vaccinations, or medication refills. Working through barriers that stand in the way of our members’ good health Delivering the best member experience through professional empathetic conversations Provide important education to members to help them make good health decisions that improve their health Accurately document conversations in the member’s health record Your key abilities are: High-energy engagement to provide exceptional service Empathetic, curious, with an enthusiasm for learning Knowledge retention and recall to answer questions and resolve issues Desire to understand and meet our members’ needs and escalate issues for resolution Speed and efficiency to meet business metrics and goals. Ability to handle pressure and to stay calm and positive in all situations Ability to work independently, apply critical thinking skills when needed, multitask with ease, and demonstrate professionalism in all interactions. Ability to absorb and apply new and changing information. Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment

Requirements

• Professional communication skills
• Strong active listening and interpersonal skills
• High computer literacy, including ability to troubleshoot issues
• Proficiency with Windows and web-based applications and digital communication tools
• Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace
• Hard wired connectivity to computer is required (DSL, satellite, and wireless broadband are not permitted)

Nice To Haves

• Bilingual or multilingual candidates heavily preferred.
• Experience with HEDIS screening measures
• Experience with behavior change
• 2+ years’ experience with call center or outreach involving members/consumers
• 3+ years’ experience in a healthcare setting
• Medical certification (certified nursing assistant, medical assistant, etc.)

Responsibilities

• Inbound and outbound calls to members and providers to help getting services like healthcare visits, screenings, vaccinations, or medication refills.
• Working through barriers that stand in the way of our members’ good health
• Delivering the best member experience through professional empathetic conversations
• Provide important education to members to help them make good health decisions that improve their health
• Accurately document conversations in the member’s health record

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED