Head Theater Ambassador Safety Trainer - Dollywood Theme Park - Full Time Seasonal

All Career•Pigeon Forge, TN

4d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Head Theatre Ambassador Safety Trainer who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our Guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our Hosts, Guests, and community while ensuring the success and profitability of our unique offerings. The right Head Theatre Ambassador Safety Trainer will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Theatre Ambassador Safety Trainer plays a vital role in ensuring the successful onboarding, training, and ongoing development of Theatre Ambassadors and Hosts. This position is responsible for maintaining high standards of safety, guest service, and operational excellence across all entertainment venues. The ideal candidate will be a positive servant leader, committed to fostering a collaborative and safe environment for both team members and guests. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Minimum 18 years of age
High school diploma or GED required
Excellent verbal communicator – consistent and detailed
Must successfully pass a pre-employment background check
Basic computer skills required
Ability to safely operate company vehicles according to company policy.
Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
Able to make a friendly impression when speaking to or corresponding with Guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must maintain a professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistently while creating a safe and secure environment for Hosts and Guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Able to tolerate various temperatures while working indoors and outdoors
Willing and able to prioritize tasks and complete assignments on time
Willing and able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Willing and able to be productive in a fast-paced, dynamic environment
Must be able to handle a high volume of Guests at theatre without creating unnecessary / unproductive stress in the workplace
Must have manual dexterity necessary to complete all job duties
Willing and able to sit, stand/walk for long periods of time
Must be able to initiate conversations with our Guests while maintaining eye contact and a friendly demeanor
Willing and able to meet the physical demands of the job
Willing and able to count
Must wear costume as outlined by Entertainment team
Willing and able to bend at the waist and knees multiple times throughout a shift.
Willing and able to lift 20 lbs
Need finger movement to handle tickets/counters
Willing and able to push and pull
Ability to work with and tolerate detergents and chemicals utilized in the area
Willing and able to wear all PPE as required
Willing and able to tolerate noise at high levels
Ability to climb stairs
Must be comfortable with public speaking to a large crowd during normal/emergency situations
Must be able to periodically scan the venue to ensure the safety of our Guests

Nice To Haves

Leadership experience preferred , within an entertainment or Guest service field highly preferred

Responsibilities

Coordinate with Team Lead on the onboarding and training of all new Theatre Ambassadors
Update and maintain Host rosters and databases
Train all new and returning Hosts in GST, ADA, Theatre Ambassador modules
Train Theatre Ambassadors on all aspects of theatre use
Document training completion and ensure all required paperwork is submitted promptly
Audit Theatre Ambassadors for training purposes, including coaching and praise as necessary; this includes but is not limited to observations, paperwork audits, quizzing, etc.
Enforce safety standards and serve as an approved Safety Trainer, effectively training others
Subject Matter Expert of all Theatre Ambassador SOP’s, training checklists and handbooks
Partner with leaders to ensure 100% Safety compliance and consistency throughout the Entertainment division
Maintain and update SDS and Chemical Inventory documentation
Provide verbal and written communication for necessary training classes
Be an active participant in safety issues relating to personal safety and the safety of fellow Hosts and Guests
Maintain confidentiality as required
Work varying hours and in different areas when needed
Oversee the cleanliness and sanitization of indoor/outdoor venues, queue lines, closets, and surrounding areas and report any maintenance needs to Lead / Supervisor
Oversee daily assignment of positions at specified areas and venues.
Hold brief meeting each morning to discuss assignments
Provide training for new Theatre Ambassadors, including how to handle Guest opportunities and following all company policies
Guarantee entertainment signage and show times are posted accurately each day
Ensure Theatre Ambassadors inside/outside the venues are providing a safe environment for Guests as needed
Be a positive servant leader
Fill out venue reports as necessary
Create and communicate area placement schedules
Communicate with all leadership regarding venue operations such as: house opening, reserved seating, temperature control, etc
Perform regular and rotating duties across multiple “indoor/outdoor” venue locations.
Other duties as assigned
Management reserves the right to change / add to these duties at any time