Head Teller

Community Trust Bank • Frankfort, KY

385d

About The Position

The position involves selling products and services to both new and existing customers while ensuring excellent customer service and adherence to bank policies. The role includes overseeing teller operations, managing staff, and maintaining accurate transaction records, all while ensuring compliance with security and regulatory standards.

Requirements

• High school diploma or GED required.
• Over four years and up to six years of experience in a related field.
• Effective oral and written communication skills.
• Excellent PC skills with working knowledge of applicable computer programs.
• Ability to use a calculator.
• Ability to make decisions consistent with bank policy and procedures.
• Ability to lift and carry coinage weighing up to 30 pounds.
• Effective managerial and organizational skills.

Responsibilities

• Sell products and services to new and existing customers/prospects and make referrals to appropriate departments.
• Maintain accurate tracking of individual cross sales and sales referrals and compile teller staff sales referral results weekly.
• Process customer transactions efficiently and accurately in accordance with established Policies and Procedures.
• Handle all Customer Service requests timely and accurately.
• Provide excellent customer service at all times.
• Balance cash and transactions to within set Bank Standards.
• Adhere to check handling guidelines, established drawer limits, and signing authorities at all times.
• Maintain a neat and orderly work area and ensure that all confidential records are properly secured at all times.
• Oversee the operations of the teller line, including staffing and scheduling teller personnel to maintain proper staffing levels.
• Maximize efficiency of the teller line through delegation of responsibilities and enforce Teller Balancing Standards through daily monitoring and coaching.
• Complete Teller Performance Appraisals, recommend new hires, terminations, and salary increases.
• Conduct staff meetings to provide updates of Policies, Procedures, and System changes to teller staff.
• Assist with locating teller differences and ensure proper sign-off approval of any differences.
• Report cash differences to Branch Manager, Market President, and the Human Resources Department as required.
• Perform daily branch balancing procedures and adhere to policies and procedures for cash control, including vault control and drawer limits.
• Monitor and control daily job responsibilities of Tellers and approve Teller Time reports.
• Authorize system overrides and ensure adherence to Check Handling Guidelines and Reg CC requirements.
• Review and assume responsibility for checks outside Teller Check Handling approval limits or questionable items.
• Ensure all teller areas are neat and organized in accordance with bank policy and adhere to all security policies and procedures.
• Maintain a working knowledge of and adhere to written policies and procedures regarding the Bank Secrecy Act and Anti-Money Laundering.
• Perform other duties with the branch as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED