Head Teller

Old Point Trust & Financial Services • Virginia Beach, VA

352d

About The Position

Old Point National Bank is looking for a dynamic and customer-focused Head Teller to join our vibrant team. Our Head Tellers provide excellent service to customers through the performance of Teller duties, relationship building, and completion of assigned branch duties in support of our customer's financial needs. They share their knowledge in providing lead support to Tellers and serving as a mentor to Tellers on customer service, financial transactions, sales techniques, regulations and bank procedures.

Requirements

• High School diploma or GED.
• A minimum of two years' experience in a Teller position (or similar cash handling/financial transactions position) of a financial institution.
• Knowledge of daily Teller functions and operations.
• Knowledge of regulations governing cash handling in financial institutions.
• Intermediate level knowledge of MS Office with the ability to learn other job specific software applications.
• Strong written and oral communication skills.
• Ability to anticipate, monitor, and meet the needs of customers (internal and external).
• Ability to work collaboratively and communicate effectively.

Nice To Haves

• Skill in adopting technological advancements and facilitating into current and future responsibilities.
• Skill in understanding what motivates people and using that to encourage productivity.
• Skill in systems thinking - understanding of the link between one's own job responsibilities and overall organizational goals.

Responsibilities

• Performs all duties related to the processing of internal and external customer paying and receiving transactions.
• Completes daily cash balancing of till.
• Stays within minimum balancing requirements.
• Uses opportunities wisely to promote the bank and sell and cross-sell bank products and services.
• Provides leadership and technical assistance to staff tellers.
• Maintains branch cash requirements.
• Assists branch officer with branch operations through the performance of assigned duties.
• Attends required meetings and training seminars.
• Responsible for staff development, motivation, and performance management.
• Utilizes appropriate methods for interacting sensitively, effectively, and professionally with persons from diverse backgrounds.
• Drives efficient and accurate service delivery through solid coaching, communication, and performance management practices.
• Accountable for the understanding of and adherence to operational controls, policies, procedures and processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: High school or GED